Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

-

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Financial Crimes Response - Case Management Product team
Leverage industry leading technologies to enable various Line of businesses to respond to fraud and financial crime events.

Enable Case Management tools and capabilities to optimize and improve business operational efficiency, reduce loss and risk exposure and improving colleague and customer experience.

Key mandates are as follows-
Deliver scalable, reliable, and robust products.
Provide legendary user experience through process optimization and data aggregation.

Continuously improve operational efficiencies by systemic automation and integrations.

• Act as a subject matter expert in given business area with knowledge of broader related areas.

• Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes, or services.

• Develop effective and efficient solutions by researching/analyzing current state system processes and defining technology solutions options / recommendations working closely with key technology partners.

• Collaborate with key stakeholders to help define the business requirements.

• Support testing teams in translating requirements and use cases into test conditions and expected results.

• Lead business acceptance testing and participate in defining First Occurrence Verification (FOV) in production environment.

• Participate in change management activities including building procedures, QRGs and training materials.

• Support development of roll-out and business adoption plans as part of operational readiness

• Promote innovation by applying subject matter expertise to generate forward-thinking ideas as well as critical thinking to find opportunities for improvement.

• May provide operational / process-related analysis and support to various extents.

• Support implementation and post-implementation planning and activities.

• Adhere to the TD code of conduct.

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation, and teamwork and ensure timely communication of issues/ points of interest.

• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.

• Contribute to a fair, positive, and equitable environment that supports a diverse workforce.

• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally.

• Sound to Advanced knowledge of system analysis process and techniques

• Sound to Advanced knowledge of systems and applications supported by the team including system components, functionality, interfaces, data flows, and business rules.

• Sound understanding of business supported activities and business analysis.

EXPERIENCE AND / OR EDUCATION

• Undergraduate degree and / or product certificate

• 3-5 years relevant business experience

• 1-2 years business SME and agile related delivery experience

• Scaled Agile Framework (SAFe) certifications or experience operating in scaled agile delivery considered an asset.

• Fraud Management, GSI, AML or Insider Risk Management experience

• Case Management experience

• Jira, JTMF and Confluence experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet