Digital Health
Location: 70 O'Leary Avenue

Personal Health Record Coordinator
Digital Health - PATIENT INFORMATION SYSTEMS
Permanent Full-time

Hours 70 (8 hours; Days)
Salary CG-27 (CAD $46,373.60 - CAD $51,287.60) Subject to Classification Review
Competition Number VAC0004446
Posted Date 2024-12-18
Closing Date 2025-01-06
Demands, duties, qualifications Reporting to the Program Manager, Personal Health Record, you will play a key role in the ongoing coordination and support of the Personal Health Record Program logistics and activities, including workshop planning, access support, content updates, triaging email inquiries, and escalating issues as necessary within the program team. Specifically, you will be responsible for:

• Coordinating administrative processes related to support and access requests
• Providing support and education materials to users as required
• Flagging concerns, tracking problems, and identifying risks, escalating to the PHR consultants and Program Manager when appropriate
• Updating the Content Management System, education materials, etc. with any new materials or communication notices
• Assisting with data compiling and reporting, including survey results, usage data and app analytics
• Assisting with coordination of MyHealthNL deployment activities, in line with the program's deployment and communications plans
• Liaising with other Digital Health teams and NLHS Clinical Programs as required for daily operational support requirements and inquiries
• Participating in team and organizational meetings, taking and distributing minutes if required
• Coordinating logistics for citizen and clinician engagement, workshops, vendor meetings, and other program events
• Assisting in the development of PHR Program documentation, including education documents, risk and decision logs, and performance reports
• Receiving and reviewing reports of bugs and/or system errors
• Participating in testing activities related to application upgrades, product enhancements, or issue resolution

Your education and experience include:
• A diploma in Office Administration, Business Administration, or related field from a post-secondary college
• Minimum of three (3) years' experience in an administrative role
• Privacy training preferred

You have the following skills and abilities:
• Excellent written and oral communication and interpersonal skills
• Demonstration of professionalism and critical thinking
• Commitment to privacy and confidentiality
• Sound judgment and problem-solving abilities
• Excellent time management, organization and planning skills; must be attentive to detail
• Ability to develop and maintain effective working relationships

It would be considered an asset if you have the following:
• Proficient with the MS Office 365 products (e.g., Outlook, Teams, Excel)
• Experience working in a health-care environment in NL
• Experience in the use, support or testing of digital applications (e.g., phone apps)
• Experience dealing with members of the public
• Experience with basic data collection (e.g., tracking number of users)

Demonstrated equivalencies may be considered.