PERMANENT EMPLOYMENT OPPORTUNITY
(2 Positions)
Senior Advisor, Case Work Excellence
Halifax, Nova Scotia

About the Workers' Compensation Board of Nova Scotia

Workers' Compensation Board of Nova Scotia (WCB) is the province's provider of workplace injury insurance. We inform and inspire Nova Scotians in the prevention of workplace injury. But if it occurs, we support those whose lives it touches by championing a timely return to safe and healthy work. We also provide caring, compassionate support in the wake of workplace tragedy. Our employees describe the culture as Collaborative, Evolving, Service-Minded and Team-Focused.

About the Role

The Senior Advisor, Case Work Excellence (SA, CWE) is responsible to enhance consistent performance and behaviors of others for all aspects of service delivery through day-to-day coaching of case workers (or other positions as required). This role contributes to continuous quality improvement and enables service excellence through building competencies in applying the legislation, policies, procedures, service provider contracts and practices in our core business of return to work management and prevention.

The SA, CWE introduces positive and lasting change by identifying areas for individual development, devising short and long-term goals while supporting the individual to achieve or exceed performance standards through regular and timely feedback and coaching conversations. This position enhances performance and help to build employee skill and independence.

The SA, CWE is responsible to develop individual coaching plans with the Manager and individual case worker, monitor the application of development of skills and behaviors and provide regular and timely feedback in the context of regular Coaching conversations.

Your Experience & Skills

• A bachelor's degree in a relevant discipline, including but not limited to, social sciences, business, safety, health management or a related discipline.
• A minimum of 5 years' experience working in a case management environment.
• A minimum of 3 years' experience working at a senior decision-making level.
• A minimum of 3 years' experience that included a coaching component focused on enhancing individual effectiveness.
• Demonstrated experience in building inter and cross departmental relationships.

We offer a competitive compensation package ranging from $76,530 - $95,565.

Application Details

Please email your resume and cover letter to [email protected] by 4pm on January 17, 2025. In the subject line of your email, please quote the competition number: JV 188-24 EXT Senior Advisor.

We thank all candidates for their interest. Selected candidates will be contacted to participate in interviews. Please note: WCB is required to check all employment references before presenting an offer to the successful candidate.

Diverse & Inclusive Workplace

The WCB Nova Scotia is an equal opportunity employer, committed to an inclusive workplace culture and an accessible work environment where diversity thrives.

The WCB Nova Scotia is the province's provider of workplace injury insurance. Our people are safety champions with a caring, compassionate and can-do-attitude. At the WCB Nova Scotia, every employee is an important contributor to our organization's corporate goals. We strive to advance our inclusive workplace culture by weaving the social, cultural, visible, and invisible differences of our employees into our way of work. We also take inspiration from the diverse communities we serve across Nova Scotia.

We have adopted a foundational Inclusive Workplace Policy that strives to build upon our core values of safety, care and compassion. We stay in practice to increase our cultural competency and strengthen our relationships with community.

The WCB Nova Scotia is committed to an inclusive recruitment process and workplace that is accessible and accommodating to individuals with disabilities and other protected characteristics to support their full participation in the recruitment process and workplace.

Accommodation Request

WCB Nova Scotia is an equal opportunity employer that is committed to working with job candidates and employees to request reasonable accommodation in a confidential manner.

To request accommodation, please contact the Human Resource team by email at [email protected]. All information received will be kept confidential.

To learn more about WCB Nova Scotia, visit www.wcb.ns.ca or connect with us on LinkedIn.