Requisition ID: 210379
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Team

The Application Support team is responsible for providing production support and maintaining applications within Global Payments Technology that primarily services small business, commercial and corporate clients. With your BA, systems support analysts, and developer teammates, the vision is to provide technical support and solutions to meet the needs of our customers.

The role:

To support the vision, we are seeking a Technical Business Analyst who will play an important part in the team to achieve the desired goals by contributing technically and analytically to meet the needs of our partners and help find a solution to the issues our customers face. You will work closely with the labs and lab leads under your portfolio as a liaison to Application Support, and Operational Support teams to ensure all Operational Readiness documents are completed. You will be expected to provide recommendations on best practices and enhancements that are in line with the bank's technology road map. In addition, the candidate will also work towards identifying knowledge gaps and helping formulate solutions to narrow the gaps by creating, designing, and facilitating training to Application Support. Finally, you will be contributing to projects outside the day-to-day tasks such as migration projects.

Is this role right for you? In this role you will:

• Efficiently support labs to meet business objectives by obtaining and analyzing health check requirements, documenting and communicating those requirements to Application Support, and training them on how to perform the health check on production environment. The incumbent must ensure that Application Support is equipped with the right tools and access to perform the health checks independently.

• Provide production support training by identifying knowledge gaps, designing, facilitating, and assessing the training solutions including maintaining the repository of training resources on Confluence Page. The incumbent is required to be part of continued development and maintenance of multiple training resources.

• Assist project leader or Manager on projects the team has been assigned by providing backup support to the Project Leader or Manager, assisting with the development of detailed workplaces and monitoring progress against plan.

• Provide technical guidance and review to other team members by conducting technical walkthroughs.

• Keep current on rapidly changing technological trends, document, self teach new technologies and maintain an understanding of the department's business and technology strategies.

• Conduct a semi-annual review of existing Operational Support Model to ensure accuracy and usability of documents.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Proficient in Microsoft Office, specifically Word and Excel

• Database and programming languages (SQL)

• Familiarity with ServiceNow and Confluence

• Good interpersonal and expert communication skills written and verbally to colleagues, senior management, external vendors, and various business lines

• Experience with JavaScript, database skills, including MS-SQLSERVER and write simple to medium SQL queries.

• Knowledge with projects involving Mainframe (COBOL) preferred

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.

• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Working location condition: Hybrid

#LI-Hybrid

Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.