Field Operations Support – Capacity Coordinator

Eastlink

Designated office:

Young Tower

6080 Young Street,

Halifax, NS

This position requires:

working 100% at the designated office.

Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications and exclusive locally produced programming on Eastlink Community TV.

We embrace diversity, inclusion, equity and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

Responsibilities:

• Ensuring all capacity through the region of responsibility meets the company’s objectives and consumer demands
• Contacts customers as needed to arrange appointments based on future capacity.
• Works with Directors, Technical Managers, and Contractors for their regions to ensure resources are sufficient to support product launches
• Update and maintenance of departmental databases, and review trends through escalations and unscheduled jobs
• Work with other teams in workforce to ensure that capacity has been entered correctly
• Back up other Field Operations Support Capacity Coordinators and Capacity Analyst teams.

Qualifications:

• Previous experience as a Customer Service Representative and/or Technical Support preferred;
• High School Diploma or equivalent required;
• Solid computer skills in software applications including MS Word, Excel and Outlook; CSG system knowledge would be an asset;
• Knowledge of Coax plant and telecommunications operations an asset;
• Must be able to work shift work.
• Strong time management, organization, and scheduling skills.

Why Choose Eastlink?

Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.

Get your career started with us and stay with us, your journey begins here!