Requisition ID: 212372
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

We are the ITSM engineering team under Global Enterprise & Technology Platforms (GTEP). We utilize the ServiceNow cloud-based workflow automation platform to provide enterprise IT Service Management, Asset Management and Operations Management.

We are seeking a highly skilled Business Systems Analyst with a strong background in Agile, Lean frameworks, and DevOps practices to join our dynamic team. The ideal candidate will be responsible for bridging the gap between business requirements and technical solutions, ensuring that systems and processes are optimized for efficiency, scalability, and innovation. The Business Systems Analyst will work closely with cross-functional teams, including business stakeholders, developers, and operations, to deliver high-quality solutions within a hybrid Agile Lean and traditional delivery environment.
Is this role right for you? In this role you will:

• Collaborate with business stakeholders to gather, analyze, and document business requirements, ensuring alignment with organizational goals and objectives.
• Act as the liaison between business teams and technical teams, translating business needs into functional specifications and user stories.
• Analyze and improve business processes using Lean methodologies, focusing on eliminating waste, improving efficiency, and ensuring value delivery.
• Work within Agile frameworks (Scrum/Kanban) to manage and prioritize backlogs, facilitate sprint planning, and ensure timely delivery of business solutions.
• Lead requirements gathering sessions and assist in the creation of user stories, epics, and acceptance criteria for development teams.
• Facilitate and support daily standups, sprint reviews, retrospectives, and other Agile ceremonies.
• Collaborate to evolve DevOps practices to ensure smooth deployment processes, continuous integration, and delivery (CI/CD).
• Assist in the creation of system documentation, including process flows, use cases, and technical specifications.
• Perform gap analysis and recommend solutions to enhance business operations and systems.
• Conduct system testing and validation, ensuring that solutions meet business needs and requirements.
• Provide post-implementation support and assist with troubleshooting and issue resolution.
• Ensure adherence to Agile principles, Lean practices, and DevOps culture across the organization.
  

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Post-secondary education in Computer Science, Information Systems, Business Administration, or a related field (or equivalent work experience).
• In-depth knowledge of ITIL foundation and IT Service Management
• Proven experience (5+ years) as a Business Systems Analyst, Product Owner, or similar role in an Agile/Lean or hybrid environment collaborating in all stages of the software development lifecycle (SDLC).
• 3+ years of hands-on technical working experience on ServiceNow platform including IT Service Management, Asset Management and Operations Management.
• Project Management knowledge to work with large & complex project teams.
• Strong understanding of Agile frameworks (Scrum, Kanban) and Lean methodologies.
• Experience with DevOps practices.
• Excellent communication and interpersonal skills, with the ability to work collaboratively in cross-functional teams.
• Strong analytical and problem-solving skills, with attention to detail.
• Experience with business process modeling, requirements documentation, and system design.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced, dynamic environment.
• Experience with system integration and data analysis is a plus.
• Nice to have:
• ServiceNow System Administrator (CSA) certificate
• ITIL V4 Foundation certificate
• Senior Business Analysis Certification CBAP® | IIBA®
• Experience with CI/CD pipelines and automation tools
  

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Working location condition: Hybrid
#LI-Hybrid

Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.