With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

Coordinate and execute ongoing online maintenance activities for online product assortment. Identify, track and resolve customer facing issues to ensure a frictionless online experience. Work directly with cross-functional teams as well as offshore support teams to streamline minimize and resolve data misalignment issues impacting the online shopping experience.

Position Responsibilities:

• Coordinate and manage (daily, weekly, and monthly) cleanse activities, and process improvements with internal and offshore team (as per department need).
• Inform cross-functional partners and stakeholders of data initiatives as well as maintenance process changes.
• Communicate effectively to cross functional teams on data issues and what support are required from the teams
• Work with internal and external teams (Ecommerce, Merchandising, Offshore, etc.) to ensure business needs and maintenance activities are being captured within ticketing portal and SLAs are achieved.
• Comprehend website logic (price and cost conditions, system syncs) in order to effectively assess and troubleshoot data issues.
• Maintain online product catalog changes, product content changes (marketing, assets, specifications, dimensions, etc.), and logistics and supply chain product changes with offshore team.
• Support Project teams on small to large scale projects, by identifying data requirements and executing activities within project deadlines.
• Look to improve process and drives efficiencies through automation.

• Experience with reporting and most important, analysis and insights (leading to action items).
• Ability to prioritize in urgent settings, being able to manage fast-paced environment, multi-tasking and organization skills are essential.
• Proficient knowledge of Microsoft Excel and other Microsoft Office applications (PowerPoint, and Word).
• History of delivering accurate results within deadlines, with well-developed project management skills.
• Possess the confidence and ability to communicate effectively to cross-functional teams, stakeholders regarding new processes and/or current data initiatives.
• Multi-tasking and organization skills are essential.
• Strong data processing and data management abilities.
• Strong communication skills and networking are key to success to coordinate vendor and merchant activities.

Competencies:

• Must have prior experience as a data analyst or in a ecommerce/data relevant role (2 years).
• Proficient knowledge of Microsoft Excel and other Microsoft Office applications (PowerPoint, and Word).

Skills:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree/diploma program or equivalent degree in a field of study related to the job is required.
• Experience with providing customer support and managing escalations.
• Ability to prioritize in urgent settings, being able to manage fast-paced environment, multi-tasking and organization skills are essential.
• Strong communication skills are key to success to coordinate vendor and merchant activities.
• The ability to liaise with cross-functional partners to address concerns, process gaps or insights.

Direct Manager/Direct Reports:

• Sarah Chun- Manager, Enterprise Data Quality

Travel Requirements:

• Time

Physical Requirements:

• SSC when required

Hybrid Work:

• Location Independent

Working Conditions:

• Toronto, ON

Minimum Education:

• Requirement

Minimum Years of Work Experience:

• Internal Candidates: Must meet minimum time-in-position (1 year) and performance management code requirements M+

Minimum Leadership Experience:

• N/A

Certifications:

• N/A

Other Requirements/Assets:

• Exposure and use of an online Product Information Management (PIM) and data cleansing tool (Alteryx) an asset.
• Industry and end user knowledge an asset.