DEPARTMENT OF FINANCE AND TREASURY BOARD

Customer service representative

ASL 3

Permanent Full-Time

Open Competition

FREDERICTON

Finance and Treasury Board has an opening for a Permanent Full-Time Customer Service Representative within the Revenue Administration Division.

Reporting to the Tax Accounting Manager, the Customer Service Representative will be responsible for:

• Provide bilingual telephone services for the Revenue Administrative Division pertaining to the Departmentâ??s consumption tax program and property tax programs, which consists of answering calls directly and following procedures for more technical assistance.
• Develop clear, concise and targeted communication strategies when providing information to clients.
• Following procedures for communicating client requests to the appropriate employee in the division
• Process and approve all application for single-trip fuel permits and return directly to the applicant.

ESSENTIAL QUALIFICATIONS: High school diploma OR GED plus a minimum of 2 years customer service related experience.

An equivalent combination of education, training and experience may be considered.

Written and spoken competence in English and French is required.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please ensure that preferred language for assessment is identified on your resume.

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioural competencies: Client Service Orientation, Effective Interactive Communication, Flexibility, Results Orientation and Teamwork and Cooperation.

TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies: Ability to use office technology, software and application, knowledge of applicable legislation and the departmentâ??s policies and procedures, knowledge of the departmentâ??s administrative processes, practices and procedures and written communication.

Salary: $1,625 to $1,971 bi-weekly

Candidates on the eligibility list may be considered for future vacancies.

Applicants are to apply on-line at www.ere.gnb.ca no later than January 3, 2025 indicating competition number: 12841

Human Resources Services

Phone: (506) 457-3592

We thank all those who apply however only those selected for further consideration will be contacted.

Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

We promote a scent-reduced environment.

We are an Equal Opportunity Employer.

The New Brunswick Public Service: Improving the lives of New Brunswickers every day!