Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Communications

Pay Details:

$91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

• Job Description Summary

Develop, manage, lead and / or deliver complex and need-to-know documentation and communications on Information Technology (IT) products / processes / guidelines and technical training for an internal audience, which includes both technical and non-technical stakeholders.

Working for an infrastructure and enterprise architecture team, you will plan, write, design and deliver online documentation that is accurate, well-written and engaging, and is consistent with user-centered design principles and TD's corporate standards and strategies.

• Job Description

KEY ACCOUNTABILITIES

CUSTOMER

• Write, design layouts and publish internal online documentation, including user guides, product specifications, infrastructure architecture strategies and guidelines, registration forms, announcements and infographics
• Plan, write and deliver supporting communications, including email marketing messages and newsletters
• Assist with developing internal architecture events, including the development of PowerPoint presentations, email invitations, registration forms and post-launch reports
• Assist with the planning, scriptwriting, storyboarding, recording and development of online micro-learning and how-to videos
• Drive leading-edge use of visual media: video, photography, interactive digital features and infographics, to transform technical knowledge in compelling, engaging and consumable ways
• Understand key business partners' objectives, direction and ongoing initiatives, and advise the leadership teams on appropriate documentation / communications strategies and tactics
• Manage on-going relationships with key business partners and/or third parties to assists in developing and delivering key technical messages, and coordinate internal architecture communication activities and project deliverables
• Develop and establish content standards and editorial guidelines for internal documentation
• Support initiatives, such as online user surveys and polls, to measure the effectiveness of documentation and communication, and recommend improvements
• Prepare and manage budgets for each project within the agreed upon parameters
• Participate in project scoping and preplanning sessions, proactively providing advice and expertise on recommended tactics and solutions
• Proactively acknowledge and identify documentation/content gaps; notify management promptly where appropriate, and work with team to resolve
• Exercise judgment in dealing with sensitive reputational issues

SHAREHOLDER

• Prioritize and manage own workload to meet service level requirements for service and productivity
• Adhere to enterprise frameworks or methodologies that relate to activities for respective business area(s)
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
• Protect the interests of the organization – identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high risk issues
• Apply subject matter expertise in the discipline, provide guidance, assistance and direction to others
• Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

• Participate fully as a member of an Agile team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
• Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

• Manage multiple documentation and communications projects / programs / initiatives of moderate scope and complexity
• As a highly seasoned technical writer, bring substantial knowledge / expertise in online content development and user experience design to documentation projects
• Integrate knowledge of the enterprise sub-function's or business line's overarching strategy to develop solutions across multiple functions or operations
• Interpret internal business challenges and the industry environment, recommend course of action and best practices to improve products, processes or services
• As an experienced member of cross-functional teams, act as a technical expert integrating cross-functional understanding within their own field of specialty
• Solve or lead others to solve complex problems; lead efforts or partners with others to develop new solutions
• Use sophisticated analytical thought to exercise judgement and identify solutions
• Impact the achievement of sub-function or business line objectives within the area they are accountable for
• Allow work to be guided by policies and industry standards/methods
• Work autonomously, as needed, and guide others within area of expertise
• Generally, report to a Senior Manager or above

EXPERIENCE & EDUCATION

• Undergraduate degree or relevant professional certifications, designations, or equivalent required
• 7+ years relevant experience
• Excellent knowledge of IT infrastructure technologies, architecture, and services
• Experience with Cloud computing technologies and products
• Experience working with Agile methodologies
• Experience with UX design and principles
• Experience in a software development or delivery environment

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet