VAS Operations Engineer

Designated office:

Eastlink

6080 Young Street

Halifax, NS

This position is:

On-site - working all 5 days per week in the Office

Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications, and exclusive locally produced programming on Eastlink Community TV.

We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

Are you passionate about shaping the future of communication technology? We are seeking a skilled and innovative Telecommunications Engineer to join our Value-Added Service team. In this role, you will be at the forefront of designing, developing, and implementing cutting-edge telecommunications systems that enhance connectivity and meet the evolving needs of our clients. If you have technical background, a drive for problem-solving, and a desire to work in a fast-paced environment, we want to hear from you!

The role of the Value-Added Service (VAS) Operations Engineer involves overseeing operational activities related to the VAS nodes, such as the Messaging System (SMSC/MMSC), Voicemail System, Mobile Location Center, Over-The-Air Platform (OTA), Secure Entitlement Server, and Wireless Public Alert System (WPAS).

Duties & Responsibilities:

• Oversee daily operations of VAS systems to ensure performance and availability KPIs are met.
• Conduct software upgrades, updates, patch loading, and testing, along with preventive maintenance and feature rollouts.
• Provide operational and customer support, troubleshooting issues to maintain seamless service.
• Research, develop, and validate installation method documents (MOPs) to ensure accuracy and efficiency.
• Perform periodic service audits to detect inconsistencies, executing cleanup and maintenance to ensure network health.
• Participate in regular vulnerability scans and implement corrective and preventive actions as needed.
• Stay current with advancements in VAS, LTE, IMS/VOLTE, and 5G technologies, as well as industry and regulatory requirements, promoting continuous learning and professional growth.
• Actively contribute to knowledge sharing within the team, reinforcing a collaborative culture.
• Provide 24/7 technical support as needed, including on-call availability.

Qualifications

• Bachelor’s degree in electrical/Telecommunications Engineering, Computer Science, or a related field.
• Relevant project experience in communications protocols, databases, information security, and telecommunications systems during post-secondary education.
• Familiarity with Linux systems, with skills in development, coding, and scripting, especially in Shell and Python.
• Familiarity with TCP/IP, DNS, and protocols like SIP, Diameter, and HTTP is preferred.
• Knowledge of Mobile Core, IMS, or VAS network architecture and mobile call flows is advantageous.
• Strong diagnostic skills for troubleshooting network issues; analytical, creative, and problem-solving abilities.
• Ability to thrive in a team-oriented environment, valuing customer focus, accountability, cooperation, respect, professionalism, perseverance, and innovation.
• Comfortable working in a fast-paced, dynamic setting, and adaptable to new challenges.
• Able to manage multiple tasks under tight deadlines and deliver results efficiently.
• Excellent communication and negotiation skills, both spoken and written.

Why Choose Eastlink?

Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.

Get your career started with us and stay with us, your journey begins here!