Some would say we're in the pension business. We like to say we're in the people business. One that focuses on creating an inclusive and diverse culture for everyone who comes through our doors. One that puts our 60,000 members at the heart of everything we do because they deserve nothing less than a secure, stable future to build upon. One that can include YOU.

Who we are:

Provident10 is the largest pension plan in Newfoundland and Labrador and one of the largest pension plans in Atlantic Canada - representing 1 in 9 Newfoundlanders and Labradorians. Our team proudly oversees the pension administration and investment management of the $11 billion Public Service Pension Plan Fund.

Modern. Focused. People Centric. The foundation for our vision.

For us that means creating a seamless experience for members and a positive culture for our employees; ensuring the organization remains efficient and agile, as we continue to make smart investments for growth - all while embracing technology and ensuring a consistent experience for our members.

What it's like to work at Provident10

We're proud to have been named one of Atlantic Canada's Top Employers for 2024, for the third year in a row! We earned the designation by focusing on elevating the employee experience and making Provident10 a great place to work.

We're committed to offering a total rewards program to employees, including:

• Membership in a defined benefit pension plan with employer matched contributions. Vested members of the Public Service Pension Plan can rest assured knowing that they will receive a predictable retirement income for life, without having to worry if their benefits will run out or be terminated.
• Comprehensive health and dental plan, including new initiatives driven by a health & wellness committee, like in-house vaccination clinics and mental health support programs.
• Learning and development program focused on supporting employees in reaching their career goals.
• Maternity leave top-up program for new and expecting parents.
• Performance management program with the potential for annual salary increases and a short-term incentive.
• Progressive annual leave program with a minimum of 15 paid days.

The Opportunity

We are inviting applications from individuals who have an orientation towards client care and service excellence for the role of Pension Administrator. Reporting to the Manager, Pension Administration, the Pension Administrator is the front-line contact responsible for providing excellent, complete, and accurate service to plan members by processing various types of pension related transactions.

Your key activities will include:

• Updating data changes to the pension administration system.
• Facilitating and monitoring enrolment information of new members.
• Handling of all incoming correspondence, including cheques and payments.
• Receiving and responding to plan enquiries and requests from employers, current and former members, and retired members, liaising with pension team experts to respond to complex inquiries.
• Maintaining records of all transactions processed.
• Following quality processes and supporting audit activities.
• Assisting in the preparation and filing of regulatory forms.
• Participating in the distribution process for member statements.
• Suggesting process improvements to supervisors.
• Tracking post transaction experience surveys.
• Providing break and lunch coverage for the receptionist.

What you'll bring to the role:

• The completion of a college or university related program, supplemented by 1-3 years of relevant experience. Equivalencies will be considered.
• You have strong interpersonal skills and client care excellence to meet established service levels, prioritize urgent work and communicate with plan members, employers and other key stakeholders with sensitivity and tact.
• Progression or completion of a benefits designation such as CEBS or GBA is an asset

Salary Range: $41,000 - $57,400

Application Deadline: December 15th, 2024

Provident10 is an Equal Opportunity Employer that welcomes and celebrates the differences that every individual brings. While only those individuals selected for an interview will be contacted, we extend our appreciation to all applicants for your interest. If you require an accommodation during the recruitment process, please reach out to our People & Culture team at [email protected] and we will work with you to provide the support you need.

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At Provident10, diversity is the cornerstone of our culture. Just like a well-balanced investment portfolio is key to financial success, having a diverse team is essential for our growth and resilience. We are committed to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives. We actively promote diversity in our workplace, provide equitable opportunities for growth, and support initiatives that advance inclusion and belonging. Our dedication to diversity, equity, inclusion and belonging ensures that we not only thrive as a company but also contribute positively to our community, our members, and our industry.