Zone: Labrador Grenfell Zone
Location: CSCMH - St. Anthony - CSCM Hospital

Quality Manager
Quality, Risk Management and Accreditation
Labrador Grenfell Zone - LGH QUALITY & RISK MGMT
Permanent Full-time
55005POS

Hours 70 hours bi-weekly, Monday to Friday (8 hours; Days)
Salary HL22- Subject to Classification Review.
Competition Number VAC0003876
Posted Date 2024-11-29
Closing Date 2024-12-05
Demands, duties, qualifications
This position will report directly to the Director of Quality- Central, Western and Labrador-Grenfell Zones and will provide leadership in the development and implementation of safety initiatives and risk management using quality improvement methodology. The incumbent will work closely with other members of the Quality team and will function with a high degree of independence and accountability. The successful candidate must demonstrate an awareness of and be responsible for promoting and supporting people-centered care, demonstrate a commitment to safety and partner with all team members to improve worker and patient safety by integrating safety into work practices, identifying risks, and implementing improvements. Travel throughout the region and flexible work hours will be required.

Key Responsibilities:

• To support the ongoing development and implementation of the Quality Framework.
• To review, analyze, trend and report identified risk and patient safety issues using data from the Clinical Safety Reporting System (CSRS).
• To provide expertise related to adverse events management and the disclosure of unanticipated medical outcomes.
• To lead and/or provide support for quality reviews utilizing incident analysis tools and frameworks.
• To facilitate and/or support process improvement teams and quality improvement initiatives arising from occurrence trending and quality review recommendations.
• To lead and/or support the development and implementation of relevant policies related to Quality and patient safety programming.
• To foster a just culture throughout the organization.
• To provide support and guidance to managers when investigating patient safety incidents to mitigate future risk and improve patient safety.
• To work collaboratively with the Quality, Risk Management and Accreditation team.
• Other duties as it relates to the implementation and sustainability of the Quality and Learning System Framework.

Job Demands
By applying for this job, you acknowledge an understanding that regular requirements and demands of this job include (but are not limited to):
Occasionally moves or lifts objects between 1- 5 lbs. such as pens, paper, file folders, or boxes.
Constantly sits at a desk performing paper/computer work, answering telephone calls or emails; occasionally walks or stands to observe or to consult with other staff or sits conducting interviews.
Regularly performs fine finger/precision computer work requiring steadiness and accurate movement/control.
Visual and hearing concentration is required to observe or consult with staff, to work on documents or to listen to staff on the telephone or in person.
Occasionally, required to drive to and from work sites for meetings or interviews.

Job Qualifications

Education
A Bachelor's Degree in a health related discipline required.
A Master's Degree preferred.

Experience
A minimum of five (5) years' experience within the last seven (7) in a clinical setting is required.
Previous experience in adverse event management and quality improvement would be an asset.

Competencies (Knowledge, Skills & Abilities)
Knowledge of quality improvement, patient safety and risk management.
Demonstrated ability to work effectively with some degree of autonomy in a diverse and changing environment.
Demonstrated excellent interpersonal skills, systems thinking and a proven track record of working effectively in teams.
You possess a dynamic leadership style focused on:
o Leading yourself by having self-awareness, managing your performance and health, developing yourself, and demonstrating character that is in line with NLHS's values of respect, integrity, fairness, organizational connectedness and excellence;
o Engaging others through fostering development of others, contributing to the creation of a healthy organization, communicating effectively, and building effective teams;
o Achieving results by setting direction, strategically aligning decisions with vision, values, and evidence, taking action to implement decisions, and assessing and evaluating outcomes;
o Developing coalitions thought purposefully building partnerships and networks to create results, demonstrating a commitment to customers and service, mobilizing knowledge, and navigating socio-political environments;
o Transforming systems by thinking analytically and critically and questioning and challenging the status quo, encouraging and supporting innovation, orienting yourself strategically to the future, and championing and orchestrating change.

Other
A satisfactory record of work performance and attendance is required.