Closing Date: December 6, 2024 at 4:00PM

FINANCIAL SERVICES

Student Accounts & Receivables Services is a fast paced, customer service-oriented office. Our primary customers are students, but we also provide service to faculty, staff and the general public with a variety of services related to campus.

WHAT WE OFFER

Full-time | (2 Year) Term | Fredericton| Hybrid

UNB is committed to ensuring employees can maintain a healthy work-life balance. As such, we are proud to support a hybrid work approach, which includes some work-from-home options.

Standard Work Hours: Mon - Fri | 8:15 am - 4:30 pm | 36.25 hours per week

Salary Range: $23.48 - $27.26 per hour

YOUR FOCUS

Reporting primarily to the Manager, Student Accounts, the Administrative Cashier -Residence, Non-Credit & Travel Advance Receivable - PL4 is responsible for cashier service and the management of clerical projects. The Clerk PL4 handles the maintenance, collection, and reconciliation of the Non-Credit Receivable (NCR), Magee Rent (MR), and Travel Advance Receivable (TAR) accounts. This position also reconciles all residence accounts.

• Provide counter service to students, faculty, staff, and the public - process transactions, answer questions, identify problems, and take corrective action.
• Discuss payment plan options with students who are unable to meet the payment deadline including approval of extensions or payment plan within established guidelines.
• Serve as the Financial Services point person for the College of Extended Learning and Saint John College.
• Process student loans online and notify students when loans do not fully cover term fees.
• Identify and transfer payments between accounts as needed.
• Prepare and process refunds for overpayments and dropped courses.
• Answer questions and provide instruction on the steps that must be taken to clear advances.
• Ensure accurate reporting of accounts, analyze reports and follow up on billing issues with Administrative Assistant.
• Analyze individual accounts to identify errors and coordinate with the Manager of Student Accounts and Receivables for any discrepancies.
• Monitor overdue accounts and take necessary actions towards collection - sending email notifications, calling the employee or the student supervisor.
• Identify and correct payment allocation issues using reports and routines.
• Create TAR invoice batches and adjustments weekly.
• Maintain TAR spreadsheet and provide current information to Accounts Payable.
• Function as the main point of contact for all customer inquiries, that includes, but are not limited to, Residential Life -students and parents.
• Manage the residence deposit and refund processes.
• Coordinate with the Manager of Student Accounts & Receivables to ensure that Residence Meal and Room billing is current.
• Provide occasional backup support with the processing of cash concentrators and invoice receipting.
• Process all approved tuition benefits and staff waiver forms for Non-Credit Courses.
• Manage the processing of sponsorship payments.
• Other related duties as assigned.

WHAT YOU BRING

• Post-secondary education in a recognized accounting program.
• 3 years of related experience in a high volume, computerized accounting environment.
• An equivalent combination of training and experience may be considered.

Additional Strengths

• Experience working with accounts and fees in an academic environment is considered an asset.
• Strong customer service skills.
• Strong technical proficiency - Microsoft 365 Suite.
• Knowledge of fundamental accounting principles.
• Willingness to participate in job-related courses.

WHY CHOOSE UNB?

UNB offers a large variety of benefits for employees, including a full pension, a minimum of three weeks of vacation annually, the Employee and Family Assistance Program (EFAP), and dental, life, and health insurance.

SECRETARIES, ACCOUNTANTS, LIBRARY ASSISTANTS AND CLERKS (SALAC)

This position is part of the UNIFOR, Local 4504 employee group and falls under the SALAC Collective Agreement.

COMMITMENT TO EQUITY, DIVERSITY & INCLUSION

The University of New Brunswick is committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.

We thank all who apply; however, only those selected for an interview will be contacted