Work Location:

Montréal, Quebec, Canada

Hours:

35

Line of Business:

Human Resources

Pay Details:

47 900$/$47,900 - 71 900$/$71,900 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

HR Service Delivery provides expertise and support to the HR Community while ensuring a positive employee experience. This group is committed to enable and operationalize HR Service strategies to enhance the employee experience; develop global implementation strategies and execute with excellence. The HR Service Delivery team encompasses the areas of TDI HR Shared Services, the Canadian HR Contact Centre, Payroll, Employee Programs, Disengagements, Executive Services, Benefits & Leave Administration and HR Operations and Processing. The HR Service Delivery team is committed to delivering value-added advice and support to the employee, People Manager and HR Community through centralized services. The HR Service Delivery teams in London, Toronto, Markham, and Montreal fully support each other in providing a high-quality experience for TD employees, Retirees, People Managers and HR Advice & Business Partners in responding to inquiries and handling transactions.

This TDI-GI team is responsible for the day-to-day administration of employee benefits (new enrollments, leaves, benefits extensions, retirees, etc.) and any changes impacting payroll. They also participate in the year-processes for taxable benefits.

All inquiries are handled appropriately through a generic inbox and the Case management tool. The team investigates and resolves any escalated issues; along with responding to all inquiries received through the HR Contact Centre and the HR community. The Benefits and Pension team works closely with our benefits vendor (Manulife) and DB Pension administrator (AON) to ensure employees' inquiries regarding process closures, withdrawals, RSP (Retirement Savings Plan), and beneficiary forms are actioned in a timely manner.

• Work with our external vendor to ensure processes and practice align with TD policy while keeping the employee experience at the forefront.

• Handle escalated issues and provides guidance on escalations, coordinating between Group Manager – TDI Payroll group, Manulife, Sunlife, Lifeworks, AON, VIP support team, HR business units and engaging HR support groups for problem resolution, as needed.

• Review and manually process Benefits and Pension enrollment and enquires, while partnering with the appropriate parties to implement in a satisfactory manner for all parties involved, as well as to minimize and mitigate the risk to the Bank.

• Inbox management – manage a very high volume of inquiries/requests from all LOB's through our central inbox while maintaining SLA.

• Deliver a legendary employee experience by communicating with employees from end to end while liaising with HR support groups and external partners to provide timely and accurate resolution of inquiries/requests.

• Perform complex case file reviews on behalf of HR Advice and Employee Relations.

• Ensure prompt and thorough resolution of complex issues by engaging partners and stakeholders as required, escalating as necessary, and ensuring closure of issues or escalations in a timely manner.

• Proactively identify opportunities to enhance productivity, effectiveness and efficiency and participate in the implementation and evaluation of process improvements.

• Strong Analytical problem solving and investigative skills.

• Organized, detail oriented and ability to multitask under tight deadlines.

Job Requirements

• Excellent organizational and time management skills in order to ensure that service level commitments are met, and accuracy is maintained.

• Willingness to learn and flexibility to grow in a changing environment.

• Proven ability to provide excellent, prompt, and effective support to HR partners, people managers and employees.

• Demonstrated ability to be solution oriented and able to work successfully through changing priorities.

• Well-developed communication and relationship building skills.

• Self-starter who can work independently and function well within a team.

• Familiarity with the HR systems VIP and Workday would be an asset

• Proficiency in Microsoft applications (PowerPoint, Excel, Word).

• Research and analytical ability to review information and draw appropriate conclusions.

• Strong service orientation and interpersonal skills.

• Strong organization and time management skill; effective prioritization ability.

• Familiarity with HR manual, policy and process would be an asset.

• Undergraduate degree

• 1-2 years relevant experience

Additional Information

• This role requires the incumbent to be flexible to meet multiple shift requirements based on 1-2 years relevant experience

• business needs.

• A great opportunity for someone to learn new business

• Will be required to work some statutory holidays.

Who We Are:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.

As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):

Maîtrise d'une langue autre que le français pour offrir du soutien ou traiter avec des employés ou des collègues qui ont besoin de services et de soutien dans une langue autre que le français.