Wireless Operations Technician

Charlottetown, PE

Eastlink

Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications, and exclusive locally produced programming on Eastlink Community TV.

We embrace diversity, inclusion, equity and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

Reporting to the Wireless Operations Manager, the Wireless Operations Technician is responsible for performing corrective and preventive maintenance activities on Eastlink’s wireless access sites in order to maximize network performance and availability. You will also participate in deployment activities by participating in commissioning of wireless sites and supporting the Radio Network Engineering team with field data collection, new equipment testing and general radio network optimization activities – should have wireless cellular UMTS/HSPA and LTE experience. Where direct wireless mobility industry experience in not present other relevant radio frequency experience will be considered.

Key Responsibilities:

• Execute preventive and corrective maintenance activities in accordance with Eastlink’s Wireless Operation Standards, to maximize network availability and quality and achieve other performance metrics.
• Perform commissioning of new sites according to the implementation schedule.
• Perform site maintenance activities and troubleshoot configuration problems.
• Work with NOC at implementing Fault management, Configuration Management and Performance Management tools.
• Test new wireless cellular products/technology in collaboration with the Access Engineering team.
• Perform Field RF measurements and Data collection in support of the Radio Network Optimization Process.
• Participate in the definition of the site acceptance process in collaboration with Construction Project Managers.
• Perform site acceptance for the wireless cellular access network.
• Provide feedback and issue deficiencies to the Construction team and follow up on execution.
• Provide feedback to planning and engineering teams on operational issues as part of a continuous improvement process.
• Maintain equipment firmware and configuration up to date.
• Manage repair and return, warranties, equipment calibration and other operational issues.

Qualifications:

• Undergraduate or Technical Diploma in electronics or telecommunications with 5+ years of relevant experience with wireless cellular networks or other relevant radio frequency experience.
• Understanding of wireless cellular telecom network architecture as well as the potential impact of each Network Element on QoS, as well as wireless (RF) principles & technology. Able to travel throughout New Brunswick, Nova Scotia and PEI as required.
• Satisfactory criminal background check and drivers abstract will be requested.

Technical knowledge:

• Radio equipment and related accessories (enodeB, coaxial cables, antennas, repeaters, low noise amplifiers (LNAs), etc.).
• Fibre Optic testing and understanding.
• Integrated network optimization tools and Key Point Indicator understanding.
• Basics of Point-to-Point wireless backhaul configuration and basic IP configuration, testing.
• Understanding of cell and channel capacity concepts.
• Understanding of wireless broadband and LTE technology.

Why Choose Eastlink?

Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.

Get your career started with us and stay with us, your journey begins here!