Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Financial Crime Risk Management

Pay Details:

$76,800 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Job Profile Summary: The High-Risk Customer program consists of dedicated and specialized teams with AML subject matter experts and accountabilities to conduct the Enhance due diligence (EDD) of High-risk customers (HRC), Politically Exposed Persons (PEPs), Head of International Organization (HIO) and related parties. Within the HRC, PEP, HIO Programs, resides the in-line Quality Control function that is accountable to conduct testing of the controls and processes related to HRC, PEP, and HIO Programs which includes customers who were subjected to the Enhanced due diligence (EDD), reviews and investigations. The AML Financial Crime Risk Senior Investigator Quality Control (EDD, HRC, PEP & HIO) reports to the Group Manager AML Financial Crime Risk Investigations Quality Control (EDD, HRC, PEP& HIO).

The AML Financial Crime Risk Senior Investigator Quality Control is responsible for:

· Conducting quality control testing of EDD performed by the HRC, PEP, HIO program including assessing whether AML Financial Crime Investigators have appropriately applied reasonable grounds to suspect (RGS) money laundering/terrorist financing.

· Conduct in-line quality control testing of EDD, HRC, PEP, HIO cases prior to completion by assessing whether HRC, PEP, HIO Investigators have followed procedure, and documenting errors, identifying trends.

· Documenting and communicating quality control testing performed, including any exceptions, and identifying potential patterns to enhance the EDD, HRC, PEP, HIO program.

· Assist with the oversight of the EDD, HRC, PEP & HIO, in line QC function while partnering with internal and external stakeholders including, advisory team, working with other group managers and investigators to ensure the controls are designed and operating effectively to mitigate the risk and compliance with regulatory requirements as well as the Bank's systems of internal controls.

· Provide support to the Group Manager AML Financial Crime Investigations (EDD, HRC, PEP & HIO Programs (In line QC)) providing feedback/coaching where needed.

· The HRC, PEP& HIO Team applies EDD measures to customers risk rated as high risk by TD Bank's customer risk rating ("CRR") methodology, as well as customers identified and escalated by lines of business ("LoBs"), business segments, or Global Financial Crime Risk Management ("FCRM") units. Following the application of these measures, a determination is made to retain the customer within the HRC or PEP or HIO Program, to file a suspicious transaction report ("STR"), terrorist property report ("TPR"), other required regulatory reports and/or disclosures, or to make a recommendation to exit the customer relationship. In line quality control team tests to ensures proper controls are in place and effectively applied in the process.

Job Description

CUSTOMER

· Conduct quality control testing of enhanced due diligence and investigations completed by AML Financial Crime Risk Investigators including initial and periodic enhanced due diligence reviews of high-risk customers, as well as transactions that resulted in Suspicious Transaction Reports (STRs), demarkets/exit, removal from high-risk customer program (if required) and other enhance due diligence processes.

· Conduct quality control testing over regulatory reporting by assessing whether reporting is conducted in a timely manner and/or without delay while adhering to regulatory requirements and internal controls.

· Assessing whether EDD, HRC, PEP & HIO program has applied sound methodologies to collect, preserve, and analyze evidence while staying current on global emerging risks and technology threats.

· Quality test the assigned complex cases ensuring proper protocols are in place and effectively applied.

· Identify and communicate procedural weaknesses to businesses.

· Identify industry and typologies risk and trends for respective program areas and share knowledge with appropriate stakeholders.

SHAREHOLDER

· Develop and maintain effective relationship with all key stakeholders including, vendor engagements, advisory teams, working with other people managers and investigators, etc.

· Participate in forums, working groups and other established task force while representing the in-line quality control team of EDD, HRC, PEP & HIO to ensure information is shared among various stakeholders in a timely, concise, and accurate manner.

· Lead work streams by acting as a project lead for large or complex projects or initiatives in accordance with project management methodologies.

· Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality; escalate issues where appropriate.

· Evaluate the effectiveness of processes/services and recommend/champion possible enhancements.

· Recommend improvements to escalation processes within the investigative unit and a feedback mechanism to relevant stakeholders.

· Plan and deliver efficient and cost-effective processes that support and promote the implementation of program.

· Conduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience.

· Monitor service, productivity and assess efficiency levels within own function and implement continuous process/performance improvements where opportunities exist.

· Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality; escalate issues where appropriate.

· Protect the interests of the organization – identify and manage risks and ensure the prompt and thorough resolution of escalated non-standard, high-risk issues.

· Run analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices.

· Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts.

· Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.

EMPLOYEE / TEAM

· Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation, and teamwork and ensure timely communication of issues/ points of interest.

· Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit.

· Keep current on emerging trends/ developments and grow knowledge of the business, related tools, and techniques.

· Participate in personal performance management and development activities, including cross training within own team.

· Keep others informed and up to date about the status / progress of projects and or all relevant or useful information related to day-to-day activities.

· Contribute to team development by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.

· Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.

· Contribute to a fair, positive, and equitable environment that supports a diverse workforce.

· Act as a brand champion for your business area/function and the bank, both internally and/or externally.

BREADTH & DEPTH:

· Conducts EDD QC testing on high-risk customers that are complex in nature including large projects.

· Sound knowledge of bank products, systems, policies, and procedures.

· Strong knowledge of criminal investigative techniques, related laws governing collection of evidence, court proceedings, and financial/ crime trends.

· Manages programs/ projects/ initiatives of varying complexities.

· Expert level professional role requiring in-depth knowledge/ expertise within respective area and working knowledge of broader related areas.

· Understands the industry, competition and the factors that differentiate the organization.

· Interprets guidelines, standards, policies, and results of analysis to inform decision making at senior levels.

· Leads projects or work streams within broader projects with moderate risk and may be accountable for ongoing activities, processes, and functional programs.

· Builds stakeholder alignment in leading projects and activities.

· Works independently and guides others within area of expertise.

· Identifies and leads problem resolution for complex issues at all levels.

· Generally, reports to a Group Manager/ Senior Manager.

EXPERIENCE AND / OR EDUCATION

· Undergraduate degree or relevant professional certifications, designations, or equivalent required.

· 5+ years of relevant experience.

· Strong knowledge of Canadian AML legislation, requirements and guidance including by not limiting to Financial Transactions Report Analysis Centre of Canada (FINTRAC), Officer of the Superintendent of Financial Institutions (OSFI), Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA), and the Criminal Code of Canada.

· Strong knowledge and experience with investigating complex and sensitive ML/TF and sanctions investigations.

· Strong knowledge and experience with KYC requirements, EDD, and High-Risk Customer Program.

· Strong knowledge of quality control testing, quality assurance testing and/or audit.

· Strong knowledge and experience with investigating complex and sensitive ML/TF and sanctions cases including reasonable ground to suspect (RGS).

· Strong knowledge and experience interacting with law enforcement, corporate security, and other investigative groups.

· Strong knowledge of investigative techniques and tools including data analytics, link analysis, forensic analysis among others.

· Excellent oral and written communication skills

· Coaching and counseling skills.

· Ability to delegate work to others, work well independently and ability to collaborate and build positive relationships.

· Strong decision-making, critical thinking, follow-through ability, analytical skills.

· Ability to respond to shifting priorities quickly and managing competing priorities.

· Proficiency in using computer applications including MS Office.

· Ability to exercise sound judgement in making decisions.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet