Bilingual (English/French) Customer Care Advisor - Toronto, ON - November 2024 1
Requisition ID: 211485
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
| Looking for a hybrid role? We have the job for you! We want you to join our team and have the ability to work the way you want! Hybrid means we are flexible on where you work during the week. You will be required to come into the office for a minimum amount of time and certain requirements will need to be in place – read more to find out. Who we are: The Scotiabank Customer Contact Centre team is at the heart of our operations. Our Canadian Banking Contact Centres (CBCCs) are based out of six locations in Canada, Mexico, Colombia, and Dominican Republic. Our key guiding purpose, For every future, articulates why we do what we do. Our all-inclusive culture empowers our employees to make decisions that are best suited for their careers. Together, we make a difference by harnessing the limitless potential that diversity offers. At CBCC, you'll have the opportunity to build a unique career with an inclusive, award-winning workplace that delivers superior customer experiences. You'll be part of a team that is leading the future of banking. From day one on the job, you'll enjoy a comprehensive suite of customizable benefits, including an Incentive Plan, Pension, Employee Share Ownership and Group RSPs, as well as employee banking privileges, wellness programs, and employee discount programs What You Will Be Doing:
Skills and traits –What you bring and what you will learn:
Perks you can look forward to:
Our Awards:
Hiring & Training Details:
Training & Work Shift Details: Must be available to attend training for a total for 9 weeks. There will be an opportunity to attend part of this training virtually from home pending technology and hardware set up. In person training may reflect timings of shift assignments. Work Schedules & Shifts: We are seeking flexibility from candidates, as work schedules can be anytime within our hours of operation (24/7). Currently, we are seeking candidates available to work for shifts between the hours of 9am to 12am with potential shift start times every hour from 9am to 4pm (EST) plus weekend availability Regular, ongoing work schedules will be finalized with new employees approximately 4 weeks before the end of training. Work From Home/Hybrid: If you meet a variety of criteria, which includes but not limited to private workspace & completion of mandatory learnings - you will be offered the possibility to complete training in a hybrid work model. Working on-site is also a possibility for employees. | |
Location(s): Canada : Ontario : Toronto || Canada : Ontario : Markham || Canada : Ontario : North York
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
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