Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Business Management, Strategy & Support

Pay Details:

$108,800 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

TD Legal is a team dedicated to providing legal advice and counsel to all TD business segments (Retail, Wealth, Insurance, Wholesale, Business Banking) as well as the Corporate Functions including Corporate Development, Enterprise Real Estate, Strategic Sourcing, Treasury, Global Anti-Money Laundering and Enterprise Technology & Shared Services).

Our dynamic professionals ensure compliance with the legal requirements for the Bank as a cross-border public company while providing legal advice to the business activities of TD Bank Group. If you want to be a brand ambassador while protecting and managing the risk for one of Canada's most trusted financial service providers, then join our team.

Job Overview:

The Senior Manager Legal Services Procurement and Delivery Optimization will lead and execute TD Legal's program for optimal delivery of legal services to TD Bank; including the strategic management and oversight of TD Legal's portfolio of external legal services providers to optimize quality, value and spend.

Depth & Scope

This position will be part of the Knowledge Management and Strategic Enablement Team (KMSE) and will work with all legal Practice Groups to help drive TD Legal's strategic priorities and meet business needs through innovative and optimal use of External Legal Service Providers (ELSPs) and alternative legal service delivery models. The successful candidate will be a seasoned program manager who is able to handle a high level of complexity, demonstrate strong problem-solving and project management skills, communicate effectively with attorneys, technologists, and executives, and excel in leading change. Experience negotiating financial and contract terms, and direct knowledge of law firm practices and pricing are essential.

Accountabilities

• Lead TD's ELSP procurement program with the aim of building and strengthening partnerships while driving effective pricing strategies

• Set vision and strategy for transformational and best in class legal service delivery program that optimizes legal spend and value and quality of legal services

• Oversee the onboarding of ELSP's and inventory management of TD Legal's global firm roster, ensuring they understand TD's expectations and procedures

• Conduct needs assessments and regular check-ins with stakeholders to ensure alignment of external legal services with business objectives and legal requirements

• In partnership with practice teams, identify and oversee implementation of emerging technology and processes for innovative service delivery opportunities including through stratification of legal work and alternative service delivery models

• Raise awareness and highlight the value of the Legal department's knowledge management program; increase engagement and use of the knowledge management tool and information resources; foster a knowledge-sharing culture across legal eco-system

• Positively and creatively influence desired departmental change; communicate program case for change; help others anticipate and manage through change

• Identify, collect, and report on global key performance indicators relating to budget and spend management as well as ELSP diversity, ensuring data quality within the matter and ELSP engagement process

• Partner with KMSE Analytics and Insights team to produce and leverage business intelligence to identify trends, performance gaps and opportunities for improvement and to make decisions that advance strategic priorities

• Provide creative thinking, leveraging data insights and technology, to help identify and develop cutting-edge strategies and pricing models for reducing and providing improved transparency and predictability for external legal spend while maintaining excellent legal representation.

• Work cross-functionally with professionals in Legal, Finance, IT, and others

• Document and automate spend management workflows using various technologies (e.g., RFP process)

• Collaborate on various ad hoc Legal Operations projects to ensure progress against larger strategic Legal Operations goals for TD Legal

Education, Qualifications, and Experience

• Bachelor's degree in business administration, finance, legal studies or related field

• JD or LLB or LLM preferred

• 10+ years relevant experience in a corporate legal department, law firm or relevant operational management role, with expertise in the field of Knowledge Management

• Strong financial acumen and analytical skills, with the ability to interpret financial data and metrics

• Excellent negotiation, communication and people skills

• Strong leadership, management, and communication skills, both written and oral

• Tech-savvy and well-versed in legal enterprise software, tools, and applications including familiarity with matter management and e-billing systems and advanced use of Microsoft Office Suite

• Demonstrated ability to independently deliver initiatives on multiple workstreams concurrently using change management practices to facilitate transitions related to technology, processes, and people

• Enthusiastic, self-motivated team player with a strong interest in learning, creating efficient processes and a seamless user experience

• Strategic decision making, sound judgment and strong problem-solving skills required along with a proven track record in collaborating with diverse stakeholders and influencing change

• Highest personal & professional integrity & standards

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet