Zone: Eastern Zone
Location:
NL Health Services - Eastern Zone

Hospital Admitting Clerk II - Trainer
(Subject to Classification Review)

Change Management, Training and Communications

Patient Admission/Discharge/Transfer (Epic Project)

Temporary, Full-Time (until June 24, 2026 with the possibility of extension) 27908TMP
Hours 75 Biweekly (8 hours; Days)
Salary CG-27 ($25.48 - $28.18 per hour) Subject to Classification Review
Competition Number VAC0002238
Posted Date 2024-11-19
Closing Date 2024-11-26
Demands, duties, qualifications

About Us
As part of the Newfoundland and Labrador Health Services, the Digital Health division provides quality information to health professionals, the public, researchers, and health system decision makers. Through collaboration with the health system, we support the development of data and technical standards, maintain key health databases, carry out analytics and evaluation, and support health research. We support healthcare within Newfoundland and Labrador, including patients and communities through the delivery of information technology (IT) and digital health services applied in the healthcare system to provide quality care. Our mandate includes the development and implementation of a confidential and secure provincial electronic health record as well as other provincial clinical information programs, including the change management required to support adoption by end user clinicians.

In alignment with the Provincial Health Accord, NL Health Services will be replacing Meditech Magic and Client Server (CRMS) as well as other digital health systems with a new leading- edge Health Information System (HIS). This project will be the largest health care system implementation ever launched in Newfoundland and Labrador.

EPIC has been selected as the preferred digital health solution for this HIS project. This transformational change will allow us to join other Canadian provinces in the modernization of our provincial health information system. In support of the HIS project, it has been determined that the NL Health Services will require recruitment for positions in Clinical Informatics, Information Technology, Analytics and Change Management.

About the Role
As a Trainer you will be assigned to the
Patient Admission / Discharge / Transfer (ADT) Application. You will work with other members of the Clinic Informatics team to establish such patient and billing data exchanges. You will require either a knowledge of corresponding provincial operations, or a HIS certification of the application you are implementing. The Trainer will be expected to be cross trained between 1-2 applications.

The Trainer reports directly to the Training Manager.

Travel to Wisconsin (United States) for training may be required. If so, a valid passport will be required.

You will be responsible for, but not limited to, the following:

• Gaining proficiency in the Province's HIS workflows to deliver quality role-specific training
• Conduct training needs assessments, develop training material, and conduct training sessions
• Serve as subject matter experts for clinical applications within the new Health Information System
• Developing and implementing a role-based training program
• Building, testing, and maintaining the training environment
• Creating and maintaining HIS training materials (i.e., quick reference guides, FAQs, training videos, etc.)
• Training and credentialing additional trainers
• Planning for ongoing post-live training
• Supporting the implementation of clinical software applications in the health system.
• Providing ongoing educational support for users from a variety of clinical perspectives for complex and program specific clinical information systems.
• Developing and implementing policies and procedures for providing support for clinical applications in the health system.
• Consulting with end-users, program managers, information systems staff, application support personnel, vendors, and other stakeholders to identify educational implementation issues and work with management of the program to resolve issues, meet identified needs and improve efficiencies.
• Facilitating feedback and communication among end users, management, and the regional and provincial stakeholder groups related to training

In-province travel may be required to attend meetings and/or training related activities.

About You
Your education and experience include:

• Completion of a two-year office administration course approved by NL Health Services.
• Demonstrated knowledge and skills acquired through three (3) years' experience within the last five (5) years
• in registration and admitting in Health Information Management.
• Preference will be given to individuals with strong clinical working knowledge of Patient Scheduling and
• Registrations in the eHealth system.
• Willing to acquire Epic Certification; prerequisites, participate in Epic training/education sessions, complete
• self-assessments and successfully challenge the certification exam.

You have the following skills and abilities:

• Extensive knowledge of current trends and practices related to eHealth clinical information systems
• Strong analytical and problem-solving skills
• Proven decision-making skills
• Superior communication (written and oral) and interpersonal skills
• Able to build and maintain effective professional working relationships with key stakeholders such as home care agencies, community health, public health, long term care, and other health care organizations
• Good judgment with the ability to build consensus among groups with differing priorities
• Able to function independently in a high pressure, diverse, and changing environment
• Self-motivated with excellent time management and organizational skills
• Understand of a provincial health care environment
• Demonstrate leadership in navigating the health care system across intersecting programs

Other Information

We can offer you a respectful and engaging workplace that provides:

• Meaningful work
• Medical and dental benefits
• A defined benefit pension plan
• Work-life balance
• An active social club
• An employee and family assistance program
• An innovative, energetic, and forward-thinking workplace culture

Employees, to review your attendance record please refer to your employee portal on the Intranet for details. The attendance record is only available to employees who are currently in positions that accumulate sick time.