Title : Client Services Clerk

Employee Working Location : In-person (Abbotsford, BC)

Employment Status : Casual

Salary Band : $17.58 - $21.98 / hour

The Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will :

• Support Client Service, Volunteer Management and Program Administration.
• Support short term loan program by providing customer service as needed when volunteer shortages exist within the geographic area.
• Responsible for receiving, processing, and tracking client service requests, meeting Red Cross standards for timeliness and quality.
• Receive and responds to inquiries regarding service provision; and program-specific and generic inquiries from clients, health professionals, and the general public.
• Ensure HELP Client Service volunteers are effectively trained, recognized, and supervised.
• Coach and monitor Lead Client Service volunteers in their role as volunteer supervisors.
• Oversee the administration of volunteer records including training records.
• Compile and provide program statistics as required and contribute to a healthy and safe working environment.

What we are looking for :

• Completion of a 2-year post-secondary diploma in a related field, and a minimum of two (2) years experience in volunteer management, or an equivalent combination of education and experience.
• Client service experience.
• Knowledge and experience working in health programs.
• Experience in working with a diverse population and an understanding of cultural issues.
• Proficiency on Microsoft Office Suite; experience with databases and multi-line telephones are an asset.
• Experience working with volunteers is an asset
• Strong written and verbal communication skills in English.
• Strong interpersonal skills, ability, and flexibility to manage multiple priorities.

Working Conditions :

• Office environment.
• A valid Class 5 Drivers license.
• Eligibility to work in Canada : At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).

#RegularRecruitment

Salary Band:
$17.58 - $21.98 / hour