Zone: Digital Health
Location: NL Centre for Health Information (NLCHI)

Senior Systems Analyst
Digital Health - Information Management and Technology
Temporary Full-time
Hours 70 hours biweekly (8 hours; Days)
Salary (CG-42) $74,893-$88,233.60
Competition Number VAC0003663
Posted Date 2024-11-08
Closing Date Open until filled
Demands, duties, qualifications

About the Role
The Senior Systems Analyst is responsible for ensuring that business strategies and needs are translated into effective technical strategies that bring value to the organization, through the implementation and maintenance of large-scale developments or enhancement projects. This will include research, plan, design, develop, modify, evaluate, and integrate enterprise infrastructure in areas of enterprise infrastructure and data center. As well as configuration of hardware, and related equipment, as it pertains to enterprise data center systems. Analysis and consultation on production and test systems requirements, development and implementation of information systems development plans, policies, and procedures, and provide advice and guidance on a wide range of advanced enterprise information technology system issues.

Position Duties

• Aligns technical solutions with the organization's strategic business goals by: assessing business requirements for new projects and defining architectural strategies to optimize service delivery; ensuring business/ Healthcare strategies and requirements are effectively translated into technical strategies; applying design principles for enterprise IT infrastructure technology solutions; providing advice on information system strategy, policy, management, security, and service delivery; assessing and advising on threats to the integrity, security and reliability of Healthcare wide network systems; working with directors and management to design and support Healthcare technology solutions; collaborating with senior technical personnel and business leaders to understand work flow, business processes, and requirement to match technical solutions; and conduct GAP analyses between current state and future state to create transition plans.
• Researches, designs, develops and integrates system network architecture by: evaluating emerging technologies and their viability; designing and developing network infrastructures using state-of the art technologies, incorporating technology, requirements, and cost estimates; evaluating, implementing, and monitoring systems shared across departments; ensuring sufficient network and security capacity to meet demand for service levels; and collaborating with provincial counterparts, vendors, manufacturers and contractors on technology, services, and business strategies to apply to technology.
• Reviews project proposals/design requests for network and security criteria acceptance, providing direction and clarification to project teams on adherence to standards and best practices.
• Leads and coordinates teams/projects in the development and integration of information, communication, messaging, disaster recovery, and hardware, and software.
• Provides leadership, guidance and mentoring to junior resources in defining, implementing, and enforcing standards and ensuring they are in line with departmental priorities.
• Provide a 3rd tier of support for more complex systems problems and incidents.
• Monitors support requests and work orders to ensure that service delivery objectives are met.
• Recommends, defines, and implements architectural designs, and develops and improves processes to ensure maximum uptime and access to 24x7 business critical applications.
• Coordinates availability of team resources to ensure they are available to support the 24x7 critical applications.
• Works with management in determining the scope of required modifications and high-level project planning.
• Analyzes system performance and collaborates with other teams to ensure systems are operating at acceptable levels.
• Ensures proper change management processes and procedures are in place and being adhered to.
• Provides input to the annual budgeting process with respect to determining priorities for the next fiscal year.
• Chairs and conducts team meetings to discuss outstanding issues.
• Performs application enhancements.

About You

Your education and experience include:

• Graduation from a recognized university with a Computer Science Degree, or a bachelor's degree supplemented by a recognized graduate diploma in Information Technology (minimum one year), or a three-year Information Technology diploma from a recognized technical college.
• Minimum of ten years' progressively responsible experience in enterprise IT Infrastructure in areas of Data Center and Enterprise Infrastructure, with focus in system design, planning, installation, and administration.
• Experience in Red Hat Enterprise Linux, Windows Server, Active Directory and VMWare.
• Experience providing technical advice to project teams and management including working with vendors on complex multi-stakeholder projects.
• Experience providing team leadership.
• IT certifications in MCSE, Citrix, Cloud computing and ITIL are considered an asset.

You have the following skills and abilities:

• Strong analytical and problem-solving skills.
• In-depth knowledge of several technologies (i.e., Microsoft Exchange Email, Azure, AWS, Anti-spam products), operating systems, servers, storage, backup solutions, infrastructure design and management, data centre management, application support, enterprise management, and business services.
• Ability to convey complex technical concepts to non-technical team members.
• Excellent communication (written and oral) and interpersonal skills complimented by the ability to develop and maintain effective working relationships at all levels of the organization and with key external stakeholders.
• Strong understanding of privacy, confidentiality, and access issues.
• Ability to deal with sensitive information using excellent judgment, diplomacy, and discretion.

  Demonstrated equivalencies may be considered.