Zone: Eastern Zone
Location: Waterford Hospital
(Remote Work Opportunity)

Computer Support Specialist

NLCHI Solutions & Infrastructure
Temporary Full-time (until March 31, 2026, with possible extension)
09339RP1
Hours 75 bi-weekly (8 hours; Days)
Salary CG-29 ($27.07 - $30.07 per hour)
Competition Number VAC0002932
Posted Date 2024-11-08
Closing Date 2024-11-15
Demands, duties, qualifications

Job Summary
The Computer Support Specialist provides front line analytical IT, security support in a complex, fast paced health care environment. The position reports to the Regional Manager of Customer Service, Healthcare Technology & Data Management (HTDM) and assists with the HTDM Service Desk, a central point of contact on a day-to-day basis between Eastern Health end users and technical support staff.

As a Computer Support Specialist, you will exercise substantial judgment and autonomy to address and prioritize requests each day received through direct calls, voicemail, email submissions, self-serve portal, fax and walk-ups. Responsibilities include identifying and analyzing computer support, hardware and application problems and recommending/implementing solutions; assessing various end user requests and determining hardware/software requirements for desktop users; providing desktop and network support to multiple departments (mangers and staff) across multiple geographically dispersed sites; consulting with end users and vendors to evaluate systematic issues with computer hardware/software and providing appropriate solutions to meet end user requirements via the use of remote support software; installing and testing vendor supplied software programs and modifying default configurations to meet end user and organizational requirements; educating and orienting end users on the proper use of hardware and software; maintaining a wide range of desktop operating systems and various applications; installing network and local printers on desktop computers with the use of remote support software; and other related duties as required.

Job Demands
By applying for this job, you acknowledge an understanding that regular requirements and demands of this job include (but are not limited to):
Regularly moves/lifts objects 10 - 25 lbs., and occasionally may require the lifting of monitors and computer equipment up to 40 lbs. while working in awkward/confined spaces.
Constantly performs fine finger/precision work while sitting for extended periods of time when using a computer.
Constantly requires visual concentration to read computer monitors, repair and/or install equipment.

Job Qualifications
Graduation from a recognized (approved) College with a two-year or three-year program in Information Technology/Computer Support or a Bachelor of Computer Science Degree is required.
Successful completion of the CompTIA's A+ Certification OR MCSE Certification is required.
Minimum of two years of experience within the last four working in Information Technology is required.
Current working knowledge of TCP/IP Networking is required.
Experience with security protocols, secure communications and network-based service deployment and management is an asset.
Experience in the planning, deployment and support of information technology in a health care environment is an asset.
Demonstrated strong interpersonal, analytical, communication and organization skills and be able to work independently in a client focused environment.
A satisfactory record of work performance is required.

*The successful applicant may be required to travel throughout the region.

Employees, to review your attendance record please refer to your employee portal on the Intranet for details. The attendance record is only available to employees who are currently in positions that accumulate sick time.