Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Financial Crimes & Fraud Mgmt

Pay Details:

$108,800 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

TD Auto Finance (TDAF) is a dynamic division within TD Business Banking. This is an exciting opportunity to join a rapidly growing business with Automotive Banking Centres located in Toronto, Calgary, and Montreal.

TDAF's goal is to become Canada's #1 auto lender. Including TDAF Retail and Commercial, we are over 900 people strong including an external sales team located coast to coast, as well as teams in credit adjudication, funding, inside sales, loan administration, customer service, fraud and risk management functions.

Job Profile Summary:

Oversees a large and significant multi- faceted operational function with overall accountability for providing strategic direction and guidance on TD Auto finance repossession, remarketing and fraud detection.

Primary objective(s) - maximize dollars recovered during the repo process using all available methods.

Identify Fraud and work across all business lines to prevent/minimize future losses by sharing lessons learned.

Job Description

Customer:

• Lead a business unit involved in designing and operationalizing the strategy for TDAF repossessions, remarketing and fraud detection
• Identify and respond to changes in the business environment and establish action plans to address dealer and customer issues and priorities
• Act as a key liaison at the department level to actively engage stakeholders within the Bank and broader industry, developing and maintaining strong business partnerships, clarifying client needs and delivering client- centered solutions that enhance the overall end-to-end experience
• Top level escalation point for significant risk matters/exceptions; oversee problem resolution
• Oversee research, development and implementation of new processes, technologies, or operating models
• Set service and control standards, implement, and operate systems to monitor service delivery

• Provide feedback to client strategy and broader process improvement functions to identify client pain points and opportunities for improvement

Shareholder:

• Manage external vendors with a goal to maximize the number of locates and maximize dollars realized by sale of the asset
• Constantly evaluate alternate collection methods and service providers using champion challenger scenarios to effectively compare results
• Assess / identify key risks and escalate to appropriate levels and relevant stakeholders and business management where required
• Identify, mitigate and report on risk issues per enterprise policy and ensure appropriate escalation processes are followed
• Ensure business processes are in compliance with applicable internal and external requirements
• Lead relationships with business lines / corporate and/or control functions to ensure alignment with enterprise and regulatory requirements
• Protect the interests of the organization – identify and manage risks and escalate non-standard, high-risk transactions / activities as necessary
• Keep abreast of emerging issues, trends and evolving regulatory requirements and assess potential impacts
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

• Collaborate across TDAF, Customer Assistance, GSI, technology, finance, and other functional specialist groups to ensure integrated service delivery, risk mitigation and compliance with applicable internal and external requirements
• Effectively interact with Customer Assistance to ensure all potential files are forwarded to the recovery team in a timely manner
• Oversee the process, investigation and detection of potential fraud files and dealer behaviour and/or breaches of dealer agreement to minimize financial loss to the Bank
• Oversee the review of files assigned for any warranties/insurance products financed at the point of sale where rebates may be available
• Monitor productivity and operating systems to continually improve delivery capability consistent with overall financial and service objectives; maximize insurance recovery proceeds

• Provide in-depth analysis / fraud patterns and report to Dealer Review Committee as appropriate
• Provide meaningful reporting on trends and results to facilitate decisions on dealer actions or recommendations

• Inform Product and Sales of observations/findings around gaps in policy or underwriting procedures

• Act as a key contributor to strategic initiatives, functional projects/programs and/or internal/external working groups

Employee/Team:

• Cultivate and model the Colleague Promise to support colleague growth, and a culture of care; make an impact at work and in our communities by leading with authenticity and supporting well being to represent TDs brand
• Connect the alignment of colleague's contributions with the TD Shared Commitments
• Build and retain an engaged and diverse team that embraces diversity of thought, creativity and curiosity; where every colleague and customer are valued, respected and listened to
• Demonstrate inclusive leadership taking meaningful action with intention to support colleagues and customers across all dimensions of diversity, including those from underrepresented communities, being actively anti-racist, attracting and retaining a diverse slate of candidates, nurturing mutual respect
• Sustain, identify strong talent, recruit and develop a diverse talent pipeline to innovate and maximize individual strengths to lead to a better business outcome
• Enable colleague growth by encouraging colleague development to achieve career and business objectives; ensuring timely feedback, motivating appreciation and recognition to colleagues
• Lead your team through change and create an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility, communicating a compelling vision and empowering colleagues to drive innovation
• Contribute to the development of the business segment and strategic priorities that drive results
• Develop annual and/or long-term plans that are aligned with enterprise-wide priorities reinforcing a focus on results that align to ONE TD
• Foster a high-performance culture by setting team targets and objectives, promoting and facilitating on-going feedback/coaching and conducting Quarterly Check-Ins for all colleagues to drive accountability and business results

Breadth & Depth

• Provide people management leadership by recruiting top talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Partner to leadership team on the management of the portfolio, with deep industry, interna/external and enterprise knowledge, recognizing and anticipating emerging trends and identifying operational efficiencies and opportunities
• Set operational team direction and collaborate with others to execute on common goals

• Manages multiple processes across a wide variety of products and services
• Responsible for leading in the development of the overall strategic direction, operating budget, delivering business objectives, and overall people management for the function
• Responsible for operating within appropriate risk parameters and ensuring exception/escalation processes are in place
• Focus on longer range planning for functional area

Experience and/or Education

• Undergraduate degree/ college diploma preferred
• 7+ years relevant experience and 5+ years people management experience
• Strong credit and risk experience, with previous Auto Finance experience an asset
• Proven ability in developing and deploying a vision and impact/influence others to align to that vision. Be known for providing creative thought leadership while also listening and engaging others to provide input in the shaping of that vision
• Strong people leader with demonstrated experience in leading high performing teams through change, and identifying and growing talent
• Strategic thinker with strong analytical skills, with proven history of making an impact, developing and executing on strategies and delivering superior results in both the short and long term
• Powerful communicator who engages colleagues, business partners and external stakeholders
• Confident presentation and facilitation skills and strong interpersonal leadership skills to facilitate working with management at all levels
• Demonstrated relationship building skills, with an ability to make things happen through positive influence
• Expertise in working effectively in teams, cross-organizationally and with multiple stakeholders
• Robust organizational skills with the ability to work in a fast-paced environment and manage multiple deadlines and priorities
• Strong knowledge of the related regulatory environment as it relates to TDAF products

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet