Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Enterprise Enabling Functions

Pay Details:

$76,800 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

The Finance & Risk Platform (FRP) – IFRS9/CECL Risk Team provides Canadian and US Regulatory report for the calculation and reporting of the TD's Expected Credit Losses, including reporting technology services to corporate and commercial areas across TD Bank for Basel Reporting and Enterprise Credit Risk Reporting. The team works with Business and Technology partners throughout the Organization on requirements and data analysis, development and implementation of effective solutions for risk data integration and risk reporting, as well as providing operational and support services for corporate and commercial assets across the Bank.

We are looking for a Support Analyst to join the FRP, Financial Risk Resiliency & Support team who will thrive in this fast-paced environment, who finds satisfaction not only in delivering effective quality support/solutions but also enjoys working with a friendly and diverse team of professionals.

Lead specialized business application management activities for a functional area. Plan, manage, and leads requirements gathering through the application lifecycle, and for key projects / programs to support application change through the application lifecycle.
Leads business testing and business operational support and change management initiatives for integration into BAU processes.

KEY ACCOUNTABILITIES

CUSTOMER

• Responsible for intake of projects and major initiatives
• Responsible for the documentation of all business owned artifacts that are required for projects and major initiatives as defined by the bank's Project Delivery Life Cycle (PDLC) methodology
• Responsible for business process documentation for all business applications owned/managed
• Responsible for day to day operations process management to ensure consistency, and delivery according to established SLA
• Responsible for all Business Acceptance Test (BAT) documentation that is required for all projects and major initiatives as defined by the bank's project delivery methodology
• Work closely with the Test Lead to ensure common testing standards and practices are followed and adhered to
• Responsible for the execution of all BAT testing for projects and/or release maintenances
• Responsible for working with Technology to establish a partnership and ensure all business requirements and Data Governance requirements are met
• Provide support on deployment and change management for initiatives relating to applications owned / managed
• Review requirements specifications and technical design documents to provide timely and meaningful feedback
• Provide feedback and thoughts on possible solutions to issues/risks arising throughout the life cycle of a project, including adherence to enterprise application / data lifecycle practices
• Identify and escalate risks that could impact project timelines or the quality of the deliverables to project manager and business owner, provide options and recommendation
• Act as an escalation point for application and operation issues both directly and through internal/external business partners (including external vendors)
• May provide project management support to various extents

SHAREHOLDER

• Act as a decision maker on projects—responsible for getting input from the appropriate SMEs in order to make decisions
• Accountable for adhering to the EPMO project management methodology
• Ensure adherence to the Data Governance Framework
• Ensure adherence to guidelines and regulatory requirements under Privacy, Legal, Compliance, and the Office of the Chief Data Officer
• Demonstrated ability to build relationships within the team and with key stakeholders
• Continuously enhance knowledge/expertise in own area and keep current with leading-edge technologies trends/developments
• Continuously enhance knowledge of business domains and their products/services
• Support the development of business cases including benefits identification
• Support and/or implement solutions that mitigate risk and maximizes the availability of service, efficiency and effectiveness

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand champion for your business area/function and the bank, both internally and/or externally
• Participate in knowledge transfer within the team and other business units, including participation in cross-functional groups or committees

BREADTH & DEPTH

• Expert level professional role requiring in-depth knowledge / expertise in own domain / field of specialty and working knowledge of broader related areas
• Integrates the broader organizational context into advice and solutions within own area
• Subject matter expert within their own area of specialty or a resource for others
• Expert knowledge of applications supported by the team including system components, functionality, interfaces, data flows, and business rules.
• Expert knowledge of bank's PDLC methodology, business testing and project management
• Expert knowledge and an understanding of business supported and broader organization
• Expert analytical and problem-solving skills with the ability to solve complex problems requiring analysis to solve complex problems requiring analysis of multiple variables, including consultation with multiple stakeholder
• Uses advanced methods to contribute to new solutions and recommend standards against which others will operate
• Leads projects of moderately to complex risks and resource requirements; may lead end –to-end processes of functional programs
• Coordinates and prioritizes multiple initiatives
• Subject matter expert and consults with clients and/or project teams and may be involved in assessments of potential projects
• Works independently as the senior lead and guides other within area of expertise
• Generally reports to a Senior Manager

EXPERIENCE & EDUCATION

• Undergraduate degree or technical certificate
• 5+ years of relevant experience
• Support IFRS 9 and CECL operational activities during reporting cycle; communicate with all technology and business stake holders providing status updates; analyze and provide the resolution to the issues in a timely manner
• Collaborate closely with Application Owners, Application Managers, and Solution Designers as the business/functional counterpart in solution identification and maintenance
• Sound to Advanced knowledge of support analytic processes and techniques
• Sound to Advanced knowledge of SQL - ability to build complex queries and perform in-depth data analysis using SQL
• Understanding of Financial Products including Loans, OTC Derivatives and other Assets is an asset

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet