YWCA has a long-standing community presence in St. John's, first established in 1925. Our mission is to advance gender equity through justice-doing programs and services. YWCA's vision is for a feminist future where communities are empowered and liberated from systemic oppression. YWCA St. John's is committed to diversity and we encourage qualified applicants with varied personal and professional experience to apply.

Position Overview

Title: Manager of Programs

Reports to: Executive Director

Classification: Full-time, term; salary

Contract Details: Until March 2026; possibility of extension

Salary: $65,000 (plus vacation and benefits package)

Hours: 37.5 hours a week

Start Date: As soon as possible

Deadline: November 11th, 2024 at 11:59 pm NST

Position Description

YWCA St. John's is seeking a dynamic and dedicated Manager of Programs to oversee the delivery of gender equity programs and projects focused on youth, employment, economic security, GBV, and newcomers. This role leads program development and sustainability of project outcomes through partnership development, scalability activities, and supervision of YWCA St. John's programs team members. Reporting to the Executive Director, the Manager of Programs is part of the leadership team, working to ensure alignment of organizational vision, mission, and values in gender-equity and social justice in action. The Manager of Programs is skilled in supervising staff and supporting them in navigating complex participant needs, system navigation, and providing crisis intervention when needed. The Manager of Programs works collaboratively with program staff to ensure participant and community voice is centered and that programs and services are designed under a person centered, anti-racist, and trauma informed lens, maintaining a vision for a feminist future.

Key Objectives/Primary Duties

• Oversee programs and services, developing policies and procedures to guide staff in providing interventions and support, enhancing participant's experiences.
• Engage staff in regular supervision and team meetings that generate reflection, growth, and development; provide ongoing feedback, guidance, and support to staff that ensures a client centred, anti-racist, and trauma informed approach.
• Responsible for program evaluation and reporting. This will include successful completion of narrative and financial reports to funders as well as monthly program reports to the leadership team. Reports and information sharing with project stakeholders and community partners where applicable.
• Ensure effective program oversight, meeting program deliverables and evaluate program outcomes through a variety of means, including diligent record management and use of ARMS to ensure effective data management and program reporting accuracy.
• Ensure adherence to program budgets and manage financial expenditures.
• Ensure adherence to organizational policies and procedures and ensure organizational values are maintained in program operations and development.
• Liaise with contracted consultants as necessary to meet project timelines and deliverables.
• Work with Executive Director to support in HR processes, including hiring, orientation, and management of staff (including identifying opportunities for staff development and training).
• Maintain community partnerships and seek opportunities for collaboration with community, government and other stakeholders that will strengthen organization mission, vision and values.
• Support learning opportunities for students where feasible.
• Support the leadership of organizational committees and special events.
• Respond to program referrals and inquiries while managing a wait list for program participants.
• Assist leadership team with proposal writing.
• YWCA is working on becoming client centered with a focus on collective care. This position requires individuals to understand social justice principles and justice doing in action; to develop strong relationships with respect for client-centred boundaries, solidarity and care. This requires a willingness to participate in self-reflection towards solidarity work as part of YWCA team.
• Other duties as assigned including but not limited to:
  • Utilize social media outreach/promotions.
  • Represent YWCA St. John's at community/government networks/committees/events.
  • Respond to public inquiries via telephone, e-mail, social media, and in person.
  • Support the long-term vision of program development and sustainability of project outcomes through partnership development, scalability activities, and strategic planning.

Experience, Skills & Knowledge

YWCA St. John's anticipates that candidates will possess the following experiences, skills, and knowledge. However, YWCA recognizes the value of lived experience as well as a diverse personal and professional history. Use your cover letter to tell us why you would be a good fit for the position.

• Experience in program management and supervision within a social justice, anti-racist, trauma-informed, and gender-equity framework.
• Experience with the development, management, and delivery of community programs.
• Demonstrated knowledge and experience of systems navigation, advocacy, complex mental health issues, conflict resolution, and crisis intervention.
• Strong understanding of gender equity, anti-racism, and social justice issues relating to community services with a focus on youth, newcomers, GBV, and/or economic security.
• Successful track record of maintaining program data and budgets, with demonstrated experience in report writing and financial accountability.
• Experience with community collaboration and building effective partnerships with a variety of stakeholders.
• Willingness to participate in self-reflection towards justice-doing and solidarity work as part of YWCA team.
• Completion of a post-graduate degree in a related field (such as social work, social sciences) or equivalent combination of education and experience.

Characteristics & Other Requirements

• Current RNC Code of Conduct and Vulnerable Sector Check are required.
• Ability to be self-directed, work independently, take initiative, and demonstrate flexibility and creativity.
• Ability to work in a collaborative team environment.
• Exemplary communication and interpersonal skills.
• Proven leadership, supervision, organizational, and problem-solving skills.
• Access to a vehicle for work related travel is an asset.

The successful candidate will be committed to working from an anti-oppression, intersectional feminist perspective. We encourage women, non-binary, and gender diverse individuals who are Indigenous, Black, from racialized communities, from 2SLGBTQIA+ communities, newcomers and/or Immigrants, individuals living with disAbilities, and folks from other marginalized communities to apply.

Please send your cover letter and resume to [email protected]. Applications will be accepted until November 11th, 2024 at 11:59 pm NST. For any questions or accommodations in the application process, please email [email protected]. No phone calls please. Only candidates selected for the interview process will be contacted.