Requisition ID: 209530
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Team

In partnership with the Customer Insights Data and Analytics teams and our IT partners the Data and Analytics Technology team supports the banks Data and Analytics needs with tooling, projects and IT operational support.

The Sr Cloud Support Engineer role will be responsible for the Building, tuning, managing infrastructure, Platform site reliability, monitoring and troubleshooting bank wide initiatives supported by Data and Analytics Technology on GCP Platform. This consists of platform building, tooling, integration, process automation, platform enhancement, and delivery of new projects

Is this role right for you?

• Guidance and Direction: Provide clear direction to the team, set goals and keep the team accountable for their deliverables. Align team goals with the overall direction of the Platform.
• Technical Oversight: Understand GCP services, Platform architecture and best practices.
• Quality Assurance: Ensure high quality of support delivery for the platform users. Adhere to the Platform SLAs and service objectives.
• Process Improvements: Continually improve Platform processes and Standard operation procedures for efficiency gains and automation.
• Customer Relations: Create a strong relationship with the platform user base. Communicate effectively with the platform stakeholders and cross-functional teams within the Bank.
• Advanced Monitoring and Troubleshooting: Troubleshoot and resolve performance issues to ensure optimal system performance.
• Site reliability: Analyze, triage and resolve Platform issue promptly to achieve Platform site reliability objectives.
• Incident Management: Provide support during major Incidents including after-hours support. Design strategies for Incident response and user communications
• Observability Tools development: Design, build and, deploy cloud logging and monitoring solutions, including improvement to current solutions for early detection of issues
• Cloud Managed Application Development: Design, build, and implement solutions around standard public cloud services like, Google Cloud storage, Bigquery, Vertex AI Notebooks, Cloud Run and Cloud Functions among others, Using Terraform Modules.
• Release Control Management: Maintain and enhance the Release Control Management pipeline using Terraform, Cloud build and GitHub Actions and Bitbucket/GitHub repositories.
• Client Pipeline Management: Implement CI/CD process by designing industry standard Cloud Build for deploying Infrastructure and analytics workloads using Terraform, Docker, Cloud build, GitHub Actions, Artifact registry and other build / deployment activities
• Credential Security: Setup Hashicorp Vault and Secret Manager for secret management. Integrate security solutions with client interfaces
• Client User Acceptance Testing: Lead clients in user acceptance testing for component and base image upgrades, ensuring smooth transitions and minimal disruptions.
• Vendor and Technical Support Interaction: Regularly meet with product vendors and technical support to fine-tune and troubleshoot software components, ensuring the highest level of system performance and reliability.
• Mentorship: Mentor junior engineers in best practices for building, deploying, testing, and supporting services, fostering a culture of continuous learning and improvement.

Do you have the skills that will enable you to succeed in this role?

• 5+ years of experience with Google Cloud Platform (GCP)
• 5+ years of experience with Cloud Managed Development/Services such as Google Cloud Storage
• 5+ years of experience in using Infrastructure as Code tooling like Terraform
• 5+ years of experience with development languages (Go, Python, etc.) You'll be automating tasks, creating scripts, and developing infrastructure as code.
• 5+ years of experience with container-based technologies (Docker, Kubernetes)
• 5+ years of experience in the use of CI/CD Tools
• In-depth understanding of different database technologies (e.g., CloudSQL, NoSQL, Relational databases)
• Comprehensive understanding of software development lifecycle and release process (container-native workflow for job orchestration, Git/GitOps, CI/CD, environments, code repositories)
• 5+ years of experience with config management tools and Scripting Languages (Ansible, Bash, Groovy)
• Experience in Managing team and good interpersonal skills for working with cross cutting teams.
• Google Cloud Architect certification will be a strong asset.
• Experience in managing and supporting platforms and applications with large user base is mandatory.
• Team player with effective communication skills (verbal and written)
• Able to see tasks through to completion without significant guidance
• Self-managed and results-oriented with sense of ownership is required
• A university degree in Mathematics, Science, Engineering, Management or relevant.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work conditions: Hybrid

#LI-Hybrid

Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.