Business Analyst

Designated office:

Eastlink

6080 Young Street

Halifax, NS

This position is:

Hybrid, at least 3 days per week in office

Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications and exclusive locally produced programming on Eastlink Community TV.

We embrace diversity, inclusion, equity and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

Responsibilities:

Reporting to the Manager, IT Projects, the Business Analyst is a key contributor to the support and delivery of software projects and initiatives on the Eastlink IT Delivery team. The Business Analyst will gain a thorough understanding of mobile & home service technologies, sales & operational processes and will become a subject matter expert of our sales applications, employee support applications, self-serve software and processes. They will play a leadership role in the delivery of innovation, best practices, projects, training, and information delivery. They will work with other analysts & project managers, internal business stakeholders and external vendors to design solutions & processes while executing the successful delivery and implementation of projects through agile scrum.

Experience & Qualifications

• Post-Secondary degree in Commerce or equivalent experience.
• Degree or Diploma in Business System Information Management is considered an asset.
• 5+ years prior experience in Business Analysis, managing projects or equivalent experience.
• Demonstrated exceptional written and oral communication skills.
• Strong working knowledge of Microsoft Office software including Visio.
• Knowledge of Jira software considered an asset.
• Knowledge of customer relationship management system capabilities an asset.
• Knowledge of mobile network & home services technology considered an asset.
• Knowledge of agile methodology and principles considered an asset.

Required Skills & Abilities

• Captures and translates business needs into business requirements that drive the development of innovative technology solutions. Evaluates the suitability of recommended solutions.
• Demonstrated experience and expertise in requirements management, process development/re-engineering.
• Analyze, document and validate business requirements from business users and function specification requirements using interviews, document analysis, task, and workflow analysis.
• Refines requirements using critical evaluation techniques.
• Able to translate requirements and solutions into test scenarios
• Experience working closely with internal QA resources on test case coverage, quality and defect management.
• Document process flows for current/proposed processed, workflows, and data flows.
• Demonstrated analytical, problem-solving, negotiation, and communication skills.
• Ability to see and communicate the "big picture” as well as the details.
• Ability to work & adjust effectively in an environment of multiple priorities and simultaneous initiatives.
• Well-developed interpersonal, planning and organizing skills, including the ability to plan, coordinate and monitor a significant number of functions simultaneously.
• Ability to work with internal and external stakeholders in a professional manner and establish constructive and effective working relationships.
• Ability to manage expectations across all organizational levels.
• Takes ownership of issues and ensures timely resolution and/or appropriate mitigation plans.
• Capable of presenting to both a technical and non-technical audience at all levels.
• Ability to work independently and as a team.

Why Choose Eastlink?

Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.

Get your career started with us and stay with us, your journey begins here!