Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$76,800 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Responsibilities

• Support the day-to-day operations and deployment of our SailPoint infrastructure that is part of our Provisioning & Identity Management product suite:
  • Deploy new product versions, upgrades and patches in all environments
  • Monitor and manage the health of all SailPoint components including agents, app servers, databases, connector gateways etc.
  • Ensure all tasks and processes ( Aggregation, Refresh Identity cube, etc.) are completed on schedule.
  • Monitor and manage service performance to ensure we meet our SLA for performance, uptime, etc.
  • Identify & address recurring issues. Escalate problems to developers as necessary.
  • Health checks after monthly Operating system and database patching
  • Co-ordinate infrastructure (OS, Database, Sailpoint agents etc.) upgrades
  • Co-ordinate with other infrastructure team for OS issues and database related issues
  • Execute build and change control processes
• Serve as second line of escalation point for IAM Services and supporting utilities. Provide application support, investigation and troubleshooting for issues that cannot be resolved by tier one support
• Raise tickets and work with vendors to resolve application, software and hardware issues in a timely manner
• Assist the integration and onboarding of systems and applications on our SailPoint platform. This will include working with SailPoint, Our Integration partner and internal teams
• Be our Application Support Expert on SailPoint and provide technical consultation to application owners on best practices and standardization when integrating with SailPoint platform.
• Facilitate successful execution of our engineering projects in collaboration with developers, information security, architecture, and project managers.
• Follow system documentation for SailPoint and affiliated technologies, including installation, configuration, and appropriate troubleshooting steps.
• Create/update support documents and provide training to other teams as required
• Research and put forward new recommendations to create, automate and improve processes
• Report updates to management regularly

Technical & Professional Qualifications

• Hands-on experience in the deployment, configuration, administration, and support of SailPoint and supporting technologies.
• Basic understanding of user life cycle, RBAC policies, enterprise roles, rules, Lifecycle events and provisioning workflows etc. to enable the engineering and onboarding of systems and applications on the SailPoint platform.
• Experiences with the following supporting technologies:
  • Programming languages (Java, BeanShell, Unix Shell scripts, Batch, Powershell, SQL, PL/SQL etc.)
  • Multiple operating systems, such as UNIX, Windows, Linux, AIX etc.
  • Web technologies (Application servers like Tomcat/ JBoss, HTML, xHTML, JSON etc.)
  • Database technologies (Oracle, SQL Server)
  • Automation and scripting skills
  • RBAC and Provisioning
  • GIT, CI/CD Pipeline
  • Directory integration including Active Directory, LDAP, Virtual Directories
  • Certificate based authentication and certificate management
• Have a working knowledge of virtualization (e.g. VMware, HyperV) and LAN/WAN/Firewall/VPN network technologies, monitoring, and support best practices.
• A good understanding of current regulatory environment and related implications to identity management, security and audit compliance

Education & Experience

• 5+ years of experience in application support, monitoring, administration, configuration of SailPoint
• 5-7 years of technical experience supporting, deploying, and maintaining business critical systems in a fast-paced complex global environment
• Strong, coordination, and interpersonal skills as this role require significant interaction with different teams across the organization.
• Strong oral and written communication skills and ability to simplify and explain technical issues into understandable business language.
• Strong academic background (e.g., computer science, engineering)

#LI-Tech

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet