Requisition ID: 209276
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior Manager, Sales Practices, Insights & Analytics is responsible for providing analysis that will help the Bank to balance business growth and a continued focus on the customer. The incumbent will lead efforts to identify, analyze & test for sales practices vulnerabilities and opportunities using data, and create action plans to resolve. This involves working with large datasets and distributed computing tools to create structures and analysis environments.

Is This Role Right for You? In this role, you will:

Analyze employee & customer data and information to identify insights that support the Retail Sales Practices mandate by:

• Acting as the subject matter expert for retail sales practices analytics, analyzing employee sales results, customer transaction and channel activity data to drive insights related to employee behavior and customer experience in channels using advanced statistical and analytical techniques
• Presenting ideas and findings with actionable recommendations to all levels in an easily consumable manner
• Transforming and cleaning large data sets, including structured and unstructured data
• Performing data mining & modelling

Develop and maintain testing criteria and methodologies to ensure that the right level of monitoring is taking place for Retail Distribution supporting positive customer outcomes.

• Overseeing the development of appropriate and consistent testing protocols, methodologies and standards for detection of improper sales conduct.
• Establish acceptable thresholds for each reported data stream to delineate outlier behaviours

Develop and maintain consistent sales practices oversight and monitoring by:

• Setting direction for analysis and associated data visualization
• Assisting in the improvement of operational activities by identifying and implementing process improvements, identifying methods to monitor and maintain oversight and potential enhancements
• Mentoring and developing big data processing skills of other team members

Coordinate the dissemination of outputs, insights & results by:

• Enabling self-service reporting and analysis by end users
• Creating communication frameworks
• Creating executive dashboards
• Establishing and following through on feedback for sales practices outlier reporting coordinated through the Regional and District teams.
• Using feedback outcomes to refine analysis, insights and understanding of the data

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Experience cleaning, transforming and visualizing large data sets working with various data
• Ability to communicate effectively with executives, business partners, and technical resources in analytics and data management
• Hands-on experience with Big Data ecosystem tools (e.g. Hadoop, Hive, Spark), NoSQL databases and behavioral and transactional analytics tools and techniques
• Experience using and implementing data visualization tools like Tableau or Power BI to deliver reports
• Strong SQL skills for querying relational databases (e.g.DB2) and extensive experience with statistical analysis tools like SAS and R
• Experience with data blending tools such as Alteryx and programming skills with Python will considered an asset
• Excellent business acumen and strategic thinking skills
• Expert ability to manage and organize information, including interpretation of results for management presentation purposes
• Ability to work in cross-functional teams and build networks and relationships
• Prior work experience within Financial Services Industry
• Excellent problem-solving and analytical skills.
• University degree in Statistics, Mathematics, Computer Science or related field
• 5+ years of data analytics experience, with at least 2 years of big data analytics experience

Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.