Job description
We are seeking a passionate and enthusiastic Customer Service Representative / Fundraiser to join our vibrant, team-based environment. In this role, you will be the first point of contact for potential supporters, working as a face-to-face fundraiser on behalf of leading charities. Your mission is to engage the public, build meaningful connections, and inspire them to support life-changing causes. This position offers a guaranteed base pay, a bonus structure, a flexible schedule, and excellent growth opportunities within the organization. We encourage multilingual candidates to apply, as we highly value diverse communication skills.
Duties
Engage with the public in face-to-face interactions to share the mission and work of various charities.
Inspire and motivate potential donors to make financial commitments in support of impactful causes.
Respond to questions and inquiries from potential donors, providing accurate information about the charity's goals and programs.
Analyze supporter feedback, addressing any concerns and escalating issues when necessary.
Accurately document supporter information and all interactions within our system.
Maintain a professional and positive demeanor, using excellent communication and interpersonal skills to build trust and foster donor commitment.
Collaborate with team members to enhance fundraising strategies and improve the overall donor experience.
Qualifications
Previous experience in customer service, sales, or fundraising is preferred but not required.
Strong communication skills in English; proficiency in additional languages is a plus.
Ability to connect with individuals quickly and inspire them to support charitable causes.
Excellent interpersonal and communication skills, paired with a positive, outgoing attitude.
Proficient in data entry with great attention to detail.
A team player who thrives in a collaborative, team-oriented environment.
Adaptability to changing priorities and the ability to manage multiple tasks efficiently.
What We Offer
Guaranteed base pay plus a performance-based bonus structure.
A flexible schedule to support a healthy work-life balance.
Exciting opportunities for growth within the organization.
A supportive, team-based culture that encourages collaboration and success.
Join us to make a difference for important causes, and enjoy a fulfilling career with excellent personal and professional growth potential. Together, we can create positive change!
Job Types: Full-time, Part-time, Casual, Seasonal
Pay: $500.00-$1,700.00 per week
Expected hours: No less than 15 per week
Additional pay:
Bonus pay
Benefits:
Casual dress
Company events
Flexible schedule
Schedule:
Monday to Friday
Weekends as needed
Education:
Secondary School (required)
Experience:
Sales: 1 year (preferred)
Customer service: 1 year (preferred)
Licence/Certification:
Driving Licence (preferred)