Zone: Central Zone
Location: To Be Determined

Computer Systems Analyst II
Central Zone - SIT 7670 App Suppor
Permanent Full-time
42581POS
Hours 75 (Shift Work)
Salary CG39 (CAD37.94 - CAD42.46 per hour)
Competition Number VAC0002095
Posted Date 2024-10-15
Closing Date Open until filled.
Demands, duties, qualifications
Job Summary
* Working within the NL Health Services (Digital Health) Enterprise Application Support department, the Systems Analyst II will be required to provide enterprise application support and analytical expertise to all departments within NLHS (Clinical, Administrative, Finance, Hospital Support, etc.). Duties and responsibilities will include:
* Plans, implements, and tests code releases and/or configuration changes for all systems in each of the test, staging, production, and disaster recovery environments.
* Provides data quality and assurance services to ensure that a system and data specification are adhered to, complies with provincial standards and that system aligns to the strategic business goals.
* Provides subject matter expertise for all application architectures in supporting departmental, organizational, and provincial standards for government healthcare technology solutions.
* Coordinates Tier 3 support activities for vendor support including incident management, vendor system access, application support and troubleshooting to optimize service delivery and compliance with both Operating Level Agreements and Service Level Agreements.
* Collaborates with systems, network, and architectural teams to provide the application expertise during the design, build and implementation phases of the system development lifecycle.
* Engages and initiates system business and technical mentoring of junior team members, utilizing operational process reviews, job shadowing and on-call assistance to ensure optimal performance of all team members. Reviews and approves modifications made by junior resources to critical business applications.
* Builds and maintains a close working relationship with internal staff, stakeholders of the systems and external vendors to ensure cooperation and collaboration is available at various stages of refinements, modifications, etc.
* Manages high priority requests for information from government departments (i.e., Departments of Health and Community Services, Government Services, Regional Health Authorities, etc.) and ensures reports are developed and delivered in an efficient manner.
* Develops and maintains operational procedures, functional and technical design documents regarding all enterprise application services.
* Provide guidance and recommendations for solutions and will perform various roles within the Application Division such as collecting and analyzing data; planning and coordinating the support for new systems; liaison with users and vendors to troubleshoot issues; work with the product managers, software engineers and subject matter experts to understand, aid in the creation of, refine, and implement enterprise systems.
* Support, develop, deploy, test and document solutions on existing systems, and assist in the development/deployment of new systems. Test, analyze, and deploy new technologies, participate in testing, and provide information to the disaster recovery plan, provide end-user training as well as training, education, second level support and team leadership to other staff.
* Leverage cloud-based services using platform as a service technology for enterprise application development and delivery (i.e. Service Now, Sales Force, AWS).

Job Demands
By applying for this job, you acknowledge an understanding that regular requirements and demands of this job include (but are not limited to):
* Occasionally lifts objects up to 25 lbs., as well as occasional standing, walking, driving, bending, kneeling, and stretching may be required.
* Constantly performs fine finger/precision work while sitting and using a computer mouse.
* Constantly requires visual concentration when designing and coding applications, debugging, and troubleshooting reports/forms/scripts.

Job Qualifications
* Successful completion of one of the following is required:
* A bachelor's degree in computer science from a recognized/accredited university.
* A bachelor's degree in commerce or business, supplemented by a diploma in Information Technology/Informatics, minimum one year (900 hours duration).
* A three-year diploma in Computer Studies from a recognized/accredited college.
* A minimum of five years' experience within the last seven years supporting enterprise applications* (client/server) in a health care environment is required, including:
* working in a Windows and Linux server environment investigating, diagnosing, and resolving complex application issues; and
* working closely with development teams and external software providers to ensure organizational needs for software are met.
* A minimum of three years' experience within the last five years is required in the following:
* writing reports using tools leveraging SQL such as Crystal Reports, SSRS, Cognos, Power BI or an equivalent system; and
* leading small to medium operational projects** for enterprise applications.
* Certification in Information Technology Infrastructure Library (ITIL) or experience using ITIL best practices.
* Working expertise and knowledge of Central Zone's core enterprise systems - CRMS, MEDITECH and Med Access EMR.
* Demonstrated ability to effectively collaborate with stakeholders within the health care system.
* Demonstrated strong leadership skills and the ability to teach and mentor others.
* Demonstrated strong analytical, prioritization, organization, and communication skills.
* Demonstrated ability to employ a variety of technology tools such, programming languages (i.e. VB.NET, C#, JavaScript, etc.), scripting, command prompt commands, computer related diagnostic tools, analysis of event logs.
* A satisfactory record of work performance is required. A satisfactory certificate of conduct from the RCMP or local police authority.
* A valid Class V driver's license issued by the Province of Newfoundland and Labrador.
* After-hours and weekend on-call support (rotating) may be required. Must report to work within 30 minutes when on-call.

*Examples of applications that qualify would include (but not limited to) Integrated Capacity Management (ICM), Centricity Perioperative Anesthesia (CPA), TDOC, OR Manager, Intellicred, Aria, Cancer Screening (Health Connect), 3M, Approach, Sales Force, CSRS, RAI, Endo Manager, Thoughtwire, HealtheNL, Service Now, EMR, Client Registry, AWS, etc.

**Examples of projects would be application upgrades, enhancements, migrations, and conversions.