Requisition ID: 209043
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As the Manager, Loyalty & Partnership Technical Operations, you will contribute to the overall success of the Scene+ program, supporting roadmap initiatives, monitoring related reporting, resolving customer escalation issues, driving the resolution of issues in partnership with IT and Digital teams, and ensuring stability of the overall system.

Is this role right for you? In this role, you will:

• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge

• Act as a subject matter expert of the Scene+ loyalty program to support project workstreams, working closely with the internal Loyalty Partnership team, internal business partners (i.e. IT, Digital, Product), and external vendors

• Lead the management and support of related internal and external vendor roadmap initiatives

• Ensure requirements are thoroughly documented and understood from both a business process and technical system perspective, while consistently adding value to the user and customer experience

• Ensure the end-to-end process is fully analyzed and documented, including all delivery channels, affected processing units and technologies

• Engage and manage relationships with partners to ensure system requirements are realized, by reviewing test plans, test scenarios and test results to drive monthly releases to successful implementation

• Manage daily production support, customer escalation issues and proactive resolution of rejects generated via Power BI reports

• Monitor platform stability health via Power BI reports and identify opportunities for possible changes or resolution while keeping senior management updated

• Track issues raised by internal audit and asset risk owners to ensure risk is addressed appropriately and remediation is completed within pre-determined timelines

• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Post-secondary education in a related field; completion of Business Analysis or Scrum Product Owner/Master certifications is a strong asset

• Related work experience in financial services and technology, with a strong focus on managing complex systems and business initiatives

• Advanced analytical, problem solving and project lifecycle experience, understanding various methodologies and expected outputs

• Strong understanding of current IT and Digital practices in order to keep up with rapidly changing technology, including system development techniques, requirements specification, testing methodologies, real time analytical and formal modelling tools

• Strong working knowledge of MS Project, MS Office, MS Visio, Miro, JIRA and Confluence

• Strong communication and collaboration skills, supported by well developed logical and analytical competencies

• The ability to multitask and thoroughly manage multiple projects simultaneously through effective time management

• Experience working in both Waterfall and Agile environments

• Demonstrated curiosity to learn and adapt to evolving priorities

• Comfortability working in a hybrid work environment

Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.