Job Duties:

• Job duties for this position fall into the two broad and overlapping categories of:
• Providing exceptional service in order to enhance customer experience; and
• Ensuring compliance with the standards, rules and regulations at the Property.
• Specific duties include, but are not limited to the following:
• Be proactive in helping everyone have an outstanding customer experience at the Property;
• Perform highly visible patrols of assigned patrol areas/zones (by foot, bicycle, vehicle) and positively engage with tenants, guests, visitors and employees on an ongoing basis;
• Approach guests or visitors at directory boards, within building lobbies, and elsewhere to offer directions or general assistance;
• Work closely with the Manager's other departments at the Property, especially the guest services and tenant services departments, to provide customer service support to tenants, guests, visitors and employees;
• Maintain a strong knowledge of activities and special events at the Property and assist visitors and guests during their visit to the Property;
• Assist visitors, guests and tenants' employees with specific problems, such as safety concerns, requests for directions, escorts, assistance with packages, misplaced vehicles, etc.;
• Protect the Property and maintain a safe and welcoming environment;
• Enforce the rules and regulations at the Property in a fair and responsible manner;
• Support of the Managers Joint Health & Safety Committee and program to ensure occupational safety is prioritized and effectively practiced throughout all areas of property operations;
• Report and follow up on hazards and/or deficiencies identified during the course of duty;
• Observe and report criminal activity to the police and assist the police upon their arrival and during their attendance at the Property;
• Assist tenants/merchants respond to crimes that have occurred at the Property and ensure appropriate law enforcement authorities are summoned;
• Respond to medical emergencies and provide First Aid, CPR or AED support as necessary until medical professionals arrive;
• Prepare written reports using the Manager's standard report-writing program;
• Deal with trespassers and unauthorized persons found on the Property in a fair and safe manner;
• Remain prepared to respond to crime, disturbances and emergency situations as per training and procedure;
• Facilitate access to restricted areas for authorized persons; and
• Control vehicle traffic on the Property.
• Normal physical activity characterized by extended periods of walking and standing, periodic sitting, kneeling, bending and use of basic motor skills; and
• Regular keyboarding and record keeping in written logs required.
• Support and promote Manager's Green@Work and Joint Health & Safety program initiatives;
• Close and secure doors to prevent heat loss during colder seasons;
• Shut off excess lighting where suitable to assist in the reduction of power consumption; and
• Fully support the Manager's "Green" initiatives at the Property and those of the tenants and merchants at the Property.

Requirements:

• Basic computer (keyboarding) skills are required;
• Knowledge of applicable federal, provincial and municipal legislation and regulations required; and
• Valid driver's license is required.
• Excellent people and customer service skills;
• Effective written and verbal communication skills;
• Excellent discretion and overall decision-making skills;
• Tact and diplomacy in dealings with a range of settings and situations;
• Ability to work in a challenging, fast-paced environment;
• Flexible and adaptable in dealing with diverse situations and people; and
• Team player.
• Completion of grade 12 diploma or equivalent;
• Prior work experience in a customer service environment is a definite asset;
• Previous experience working as a security guard (or equivalent) is of benefit;
• WHMIS and other safety courses an asset;

At the time of the interview applicant must be able to produce proof of completion of the following prerequisites:

• A Valid Ontario Security Guard License
• Must possess a valid Standard First Aid and CPR certification (WSIB-approved). Please note, this is different from Level C or Emergency First Aid certification.
• 2 COVID-19 Vaccinations proof
• Proficient in English (both oral and written)

Additional prerequisites:

• Must be able to commute to Toronto for pre-deployment training (4 training days M-F)
• Must be able to provide certifications in Use of Force (UoF) and Management of Aggressive Behaviour (MOAB) from ASP provider. Other security providers different than the ASP will not be allowed and applicant will have to enroll into Paladin's UoF/MOAB training program prior to their onboarding training to ensure they meet the requirements of the position.
• Please be aware: The UoF/MOAB training is not paid as it is a pre-requisite, however Paladin will cover all of the costs of the training and will provide you with their certification upon succesful completion with a 6 month commitment to the position availability.

Why Paladin?

• Opportunities for advancement and growth (Growth in Within Policy)
• Free Uniforms
• Security license reimbursement
• Dry cleaning & hemming/tailoring allowance
• Paid vacation & sick days
• Additional perks!

High School Diploma/GED

Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our guards; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Are you interested in starting a career in a fast paced and growing industry? As a provider of security services to clients with complex security needs, Paladin Security Group is offering an exciting career opportunity for you to give back to your community, while developing skills for future careers. Our training programs are also a leader in the security industry, and they will help prepare you for advancements, as well as build your resume for a potential career in law enforcement.
Position: Security Site SupervisorSite: RBC & SimcoeCity: Toronto, ONStatus: Full-Time
Category: Average AgreementHours: 2100-0900Pay Rate: $22.89/hr.
Posting Date: October 9th, 2024
Closing Date: October 14th, 2024
Schedule example:
Example First Week (Night Shifts Only)
Monday: Day Shift (2100-0900)
Tuesday: Day Shift (2100-0900)
Wednesday: Off
Thursday: Off
Friday: Day Shift (2100-0900)
Saturday: Day Shift (2100-0900)
Sunday: Off
Example Second Week (Night Shifts Only)
Monday: Off
Tuesday: Off
Wednesday: Day Shift (2100-0900)
Thursday: Day Shift (2100-0900)
Friday: Off
Saturday: Off
Sunday: Day Shift (2100-0900)
Please note that this is just an example and may not reflect your actual assigned schedule, which will be determined based on business needs.

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.
We thank all applicants for their interest; however, only those applicants that are short-listed will be contacted for an interview.