For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada's most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, Canada's Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company.

Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We're committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.

Together with Medavie Health Services, we are part of Medavie - a national health solutions partner with over 8,250 employees. Our mission is to improve the wellbeing of Canadians.
Job Title: System Administrator Department: Information Services - Technology Competition: 87459 Internal/External: Both Employment Type: Full Time Permanent Location: Moncton NB, Hybrid Salary: Competitive Compensation+ Benefits Reports To: Team Leader, Core Services Apply By: October 22, 2024

Position Summary

Working in a fast-paced and dynamic environment, the Infrastructure Services team is responsible for providing stable, performing computing services to the organization. The successful candidate for the position of Systems Administrator will be accountable for the installation and maintenance of the Medavie Inc. server and storage infrastructure.

• Ensure the availability of mission critical server and storage infrastructure.
• Deliver high performance, secured, well maintained and managed business systems to our customers.
• Delight customers with excellent service.
• Demonstrate strong team working and interpersonal skills.
• Identify risks to the stability of technology solutions.
• Enthusiastic learner, willing to research and embrace new technologies.
• Details and results oriented.
• Follow and contribute to continuous improvement of departmental processes, methodologies, and standards.

This opportunity is a Monday to Friday daytime business hours role and requires to be on-site several days per week (Hybrid) in our Moncton, NB Main Street office location. It also requires to participate in a rotating on call schedule with the ability to be available within the required service level.

Key Responsibilities

As the successful candidate for the position of System Administrator, you will be accountable for the following:

• Install various hardware, create virtual servers, configure, and manage physical and virtual hosts, and/or upgrade servers, including the operating system; follow established procedures for installations.
• Administer and support core Microsoft, Cisco, and VMware technologies.
• Respond to service requests within the required service levels; interact with customers; answer questions; respond to special requests; provide technical support as required; communicate with 3rd party vendors.
• Participate in a rotating on call schedule with the ability to be available within the required service level.
• Support new solution deployments, testing, troubleshooting, and help with issue resolution.
• Apply firmware and patches to servers; maintain supportability by upgrading server operating systems following established procedures.
• Monitor systems performance, capacity, usage, health, and security; use tuning products to recommend/implement changes to improve performance.
• Understand the concepts of designs and the importance of having a design.
• Act as security administrator for systems following established procedures.
• Follow and provide updates to existing documentation.

Required Qualifications:

Education:Post-secondary diploma or degree with a focus in Computer Science or related field or equivalent work experience.

Work Experience: A minimum of one to two (1-2) years of server support experience is preferred.
Technical Skills:Have experience working with the following: Microsoft Windows Servers, Azure, Exchange Online, and VMWare. Demonstrate working knowledge of the following protocols and concepts: IPv4, DHCP, DNS, FTP, Active Directory, Azure AD, File Systems permissions, virtualization, and Storage Area Networks (SAN).

Other Qualifications:

Language Skills: Previous experience or familiarity with storage and networking concepts. Be familiar with the concepts and practices for: secure systems, high availability, capacity, backup, archiving and disaster recovery. Experience or knowledge with scripting will be considered an asset.

Language: English (Spoken and Written) required. French (Spoken and Written) considered an asset

Core Competencies:

Knowledge:Basic understanding of server management, back-up, recovery, and disaster recovery principles. Technical knowledge of: Microsoft Windows Server, Power Shell, and automation technologies.
Analytical Thinking:Strong technical aptitudes: able to analyze, make decisions, and troubleshoot; shows attention to detail and accuracy. Strong technical aptitudes: able to analyze, make decisions, and troubleshoot; shows attention to detail and accuracy.
Communication Skills:Strong verbal and written communication skills; comfortable speaking in small groups in informal settings; able to present information on peers comfortably.
Customer Orientation:Dedicated to exceeding the expectations of stakeholders; build enduring relationships with; acts with stakeholder and customers in mind.
Execution and Organizational Skills:Well organized; able to contribute to creative and sound solutions in a diverse and fast-paced environment; able to multi-task when required; conscientious in following established process and procedures. Comfortable with providing recommendations to improve them.
Teamwork:Strong interpersonal skills; positive attitude; able to work in a group or independently; able to work effectively with minimal / limited supervision or assistance.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

Job Segment: System Administrator, Technical Support, Computer Science, Firmware, Virtualization, Technology