Purpose

The Scotia iTRADE Partnership Associate contributes to the overall success of the Sales & Partnerships team in Canada, ensuring specific individual goals and initiatives are delivered in support of the team's business strategies and objectives. The associate ensures all conducted activities are in compliance with governing regulations, internal policies and procedures.

As a member of Scotia iTRADE's Sales and Partnerships Team, you are responsible for providing a white glove onboarding an assigned list of high value client leads via telephone or email that contribute to overall business growth success. You are also required to support partnership initiatives that increase engagement and deepen relationships with our High Net Worth clients.

Your primary accountabilities include acquisition of new online brokerage accounts, delivering exceptional client onboarding for high value clients for partner referrals and supporting all targeted campaign sales efforts to increase business growth.

• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions
• Pursue effective and efficient operations of your respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, Guidelines for Business Conduct and Global Sales Principles
• Champion and contribute to a high performance and inclusive environment

Building Strategic Relationships:

• Work closely with the National Consultants to execute client acquisition and engagement strategies that will deepen client relationships across the bank
• Develop and implement structured outbound calling strategies according to agreed upon growth objectives
• Initiate sales opportunities by supplementing business development sales activities during high demand periods and campaigns, act as a product line expert to clients and internal partners
• Contribute to the implementation of Scotia iTRADE education and marketing strategies (under the direction of the Senior Manager, Sales, and Partnerships) to maximize opportunities for business growth.

Customer Focus / Results Focus:

• Be an expert in onboarding iTRADE clients by adopting a consultative approach while having targeted conversations about the products, services and associated offers that are relevant to the client
• Handle sales and service inquiries for High Value clients including complex accounts (e.g. Corporate and trust accounts) to deliver exceptional client experiences via telephone and email
• Deliver education as needed through meeting, events, webinars, and presentations (clients and internal and external partners)
• Take full responsibility for all client inquiries, concerns and complaints directed to them by resolving matters within their discretion to the client's satisfaction as set out in the Bank's Complaint Resolution Standards and Procedures
• Achieve sales targets, uncover client needs and provide solutions selected assigned clients. Implement the Customer Experience Model and adhere to Global Sales Principles during client interactions.

Communication:

• Support driving brand awareness and prospecting through client education and training initiatives
• Develop and maintain an awareness of competitors' products, services, and marketing initiatives; and be able to articulate how Scotia iTRADE products/services provide superior value
• Process client requests (inquiries, transactions, onboarding) in a timely and efficient manner.
• Maintain the confidentiality of the client information and ensure all transactions are compliant.
• Provide timely updates and end to end support for all onboarding requirements to the client and partner

Personal Development and Team Mindset:

• Take ownership of Personal Development Plan and, work with Senior Manager to develop skills, behaviours and competencies required to achieve goals.
• Contribute to effective team morale and employee relations through positive interaction with Sales & Partnerships team and management.
• Participate and support change initiatives with the team while learning and embracing new procedures, technologies and processes.

Education/Experience

• University degree or work equivalency
• Successful completion of Canadian Securities Course and progressing towards IIROC IR (Investment Representative) license is preferred
• Thorough understanding of Scotia iTRADE products, process, policy and services to be able to provide a high level of service & support while displaying confidence & expertise
• Familiar with Wealth Management and Banking industry competitor offerings and products
• Thorough understanding of the roles, responsibilities, resources and processes of branch and wealth management partners
• Minimum of 3-4 years industry experience in a sales, relationship or account management role
• Expert verbal communication and presentation skills and the ability to disseminate key ideas and information to clients and partners
• Expert interpersonal and negotiation skills are essential
• Extremely proactive, can work well independently or in a team setting and demonstrates a high degree of perseverance
• Bilingualism is preferred (French and English)
• Experience working with standard Microsoft Office applications (i.e. Excel and PowerPoint) Salesforce and other related CRM platforms

• Work in a standard office-based environment; non-standard hours are a common occurrence.
• All client interactions are via the phone and email. The incumbent will consistently interact with clients, which results in high sensory attention for extended periods of time.
• This position is subject to unpredictable call and correspondence volumes due to market volatility.
• Work Location: Toronto or Montreal