Requisition ID: 207682
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Manager, Business Operations, Digital Channels-Global Transaction Banking

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB's comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

As the Business Operations Manager within Digital Channels, you will play a key role in driving day-to-day operational aspects and the delivery of capabilities and features against the vision for the ScotiaConnect Business Digital Banking platform. You will partner with technology & design teams, control function teams, and product payment teams to deliver optimal customer experience and value while ensuring payment platform stability and performance acting as a key resource to all internal and external stakeholders, and ensure all tasks are managed and in compliance with governing regulations, internal policies & procedures.

What You'll Do:

Maintain key strategic partnerships with various internal and external GTB Teams to support effective day-to-day business operations of the digital channel by:

• Contributing to the strategic digital roadmap and key drivers for Channel objectives, considering from both a domestic and global perspective.

• Conducting reviews and analysis on performance of the Scotia Connect Product & Service suite, to ensure expectations of both customers and partners are met.

• Ensuring internal and customer facing product materials related to ScotiaConnect (i.e. sales aids, manuals, forms, brochures, training guides) are current and effective.

• Working with the Channel Labs and technology teams to assess impacts of deliverables across the ScotiaConnect Platform resulting from the ~monthly system releases.

Identify and address priority product & service operational gaps in support of ScotiaConnect business functions to:

• Drive operational effectiveness through engagement with front line teams, support RFPs to identify needed core functionality and raise digital awareness.

• Conduct prospective customer ScotiaConnect demos that support the sales process, utilizing the opportunity to understand all current Cash Management servicing requirements as well as future needs, so as to make recommendations for continuous improvements to ensure the Channel remains positioned as a key digital solution.

• Maintain an effective business operations model to support day-to-day channel management (i.e. Release management, p-log prioritization, managing token inventory, etc.).

Contribute to Primary Customer growth across all business banking segments with a focus on ease of doing business and determination of up-to-date customer needs by:

• Improving internal processes to alleviate customer pain points through cross team collaboration.

• Resolving customer concerns in a timely and efficient manner.

• Implementing efficiency savings with measurable results (i.e., capacity generation, cost reduction / prevention).

Drive key operational strategic strategies for the Channel through the use of data and analytics by:

• Maintaining and monitoring key performance metrics with an aim to ensure data integrity and continued enhancement of the dashboard through engagement with key statistical partners including the GTB Analytics Team and the GTB Pricing Optimization Team.

• Preparing and presenting various reports on Channel operations while working closely with all internal GTB Product & Service BLs including the Communications & Product Engagement Team, Payments Team, Product Team, Sales Teams as well as all operational Support and Channel-related technology partners.

• Leveraging any prior analytical knowledge and experience in support of necessary periodic engagement on behalf of the Channel with external partners including all Segment and Regulatory / Fraud / Compliance Team

Create an environment of effective and efficient operations in accordance with the Bank's Values, Code of Conduct, Global Sales Principles and Risk Culture by:

• Understanding how the Bank's risk appetite / culture need to be considered in day-to-day activities.

• Anticipating any conduct or regulatory needs are part of ongoing product and service decisions.

• Ensuring that the adequacy and adherence to day-to-day business controls meet the Bank's operational, compliance, AML/ATF/sanctions and conduct risk obligations

What You'll Bring:

• Degree / post graduate degree, preferably in business.
• 3 - 5 years experience in development and management of Banking products and portfolios.
• In depth understanding of business banking digital capabilities, digital channels marketplace, and regulatory environment.
• Knowledge of Agile methodologies (Scrum, Kanban, etc.) and experience in collaborating with technology partners.
• In-depth understanding of Bank delivery networks of financial products and services within the context of sales and service strategies, across the various delivery channels.
• Strong written and oral communication, project management and data analysis skills, with experience developing dashboards and presenting relevant metrics and insights.
• Ability to identify and pursue innovative digital opportunities to leverage capabilities, increase revenues, decrease costs and mitigate risks.
• Fluent French and / or Spanish language skills are an asset.
• Strong project management and data analysis skills are also an asset.
• Experience with Cash Management products & services is an asset.

Interested?

If your experience is closely related but doesn't align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That's why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.