Collector
Metropolitan District
Location: Halifax, Nova Scotia
Type of Employment: Full-Time, Term (up to 2 years)
Union Status: NSGEU Local 47
Competition # MET 24134
Closing Date: 16 October, 2024
- Monitor current tenant accounts and contact them by phone, letter or in person to get tenant repayment commitments.
- Advise and work with tenants to ensure they are aware of all payment options and assist with setting up trustee accounts with outside agencies.
- Provide timely information to the Client Service Manager about the progress of accounts and potential issues and make recommendations regarding Residential Tenancy activities for mediated settlements and, in the case of failed settlements, termination of tenancy.
- Attend Residential Tenancy hearings and represent the Metropolitan District's position on mediation and provide evidence of the same.
- Prepare documentation with the Residential Tenancies Board, Small Claims Court and Sheriff Services for requesting Orders of the Director and Judgments.
- Provide monthly statistics to the Client Service Manager outlining number of clients in arrears, verbal agreements, mediated settlements, and monthly goals.
- Attend Smalls Claim Court hearings in person or via conference call which are often held during evening hours.
Qualifications and Experience
- Degree or diploma in Commerce or Business Administration plus five years' collections experience.
- General knowledge that the source/amount of income and NSPHA Policy may change lease charges and tenant balances.
- Knowledge of Small Claims Court procedures.
- Intermediate to advanced knowledge of desktop software, including Microsoft Office.
- Ability to balance persistent collection efforts with strong personal skills, judgment, and an understanding of the limited income base of most NSPHA tenants.
- Ability to remain calm when provoked or when placed in stressful or emotional situations.
- Possess a valid Nova Scotia driver's license with access to a reliable vehicle for work purposes.
Assets
- Working knowledge Yardi Property Management software.
- Emergency First Aid and WHMIS certifications.
Competencies required at this level of work are Organizational skills, Communication skills, Client Service, and Intercultural & Diversity Proficiency.
If you are a team player, who is passionate about improving the lives of Nova Scotians, you are the candidate we are looking for to join our team. We will assess qualifications using one of more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks. Offer of employment is conditional upon the completion of all applicable background checks, the results of which must be satisfactory to the employer. Checks may include one or more of the following: criminal background checks, driver's abstract, and confirmation of education credentials.
Equivalency
An equivalent combination of training, education and experience will be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.
Based on the employment status, eligibility and union agreement, the NSPHA offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs and flexible working schedules.
Classification: TE 20
Salary Range: $28.73 to $33.85 Hourly
Work Week: 35 hours
Note: This is not a Civil Service position.
We are committed to employing staff who are representative of the diverse community we serve. If you are a member of one or more of the following designated groups, you are encouraged to self-identify on your cover letter or resume: Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your application.
To Apply
Please merge your cover letter and resume into one document when applying. In the cover letter or resume, please quote the competition number and name.
Submissions must be received by midnight on the closing date. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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