Reporting to the Manager, Finance and Research Support, the Financial Services Officer is responsible for supporting all aspects of the student revenue billing and receivable operations of NSCAD University. This includes but is not limited to collecting, allocating, balancing and depositing all payments made to NSCAD University. The Financial Services Officer is the first line of contact for students of the University. The Financial Servicer Officer will be dealing with individuals, in person at the front desk, by phone or by email and must be always professional and courteous.
- Primary contact for student accounts. Front desk duties include collection of payments, provision of receipts, and general inquiries.
- Validate and recalculate student billing amounts based on class additions and drops/withdrawals and ensures accounts reflect proper amount based on the student's registrations. Resolves billing issues and makes adjustments to student accounts manually where necessary.
- Collects student payments and promptly posts them to student accounts. Issues receipts to students.
- Posts NSCAD Scholarships to student accounts in coordination with the Financial Aid and Awards Specialist
- Tracks receivables list sends regular reminder emails, statements and letters, contacts students by telephone for payment.
- Works closely with Registrar's Office and Admission's Office to ensure up to date and accurate student account information, including identifying no shows and de-registering nonpaying students from upcoming terms.
- Ensures charges for tuition, health, union dues, bus passes, ancillary fees and material fees are charged through the ERP system to student accounts correctly each term in accordance with posted fees and refund schedules.
- Assists students by providing information and solutions to problems connected with the collection of tuition or other fees owed to NSCAD, must exercise tact/calm and judgement when answering student queries while making recommendations
- Assists other functions within the finance department as required
Post-Secondary diploma or degree in a relevant field plus 3 years of related financial experience or (an equivalent combination of training and experience) is required. Proficiency in use of the Microsoft Office Suite is required, including records and file management, spreadsheet and database programs is required. Excellent interpersonal and communication skills, including an ability to communicate clearly, professionally and tactfully with a broad range of University faculty, management and staff. Ability to handle confidential information is required. Previous experience in a post-secondary setting is considered and asset.
Applications should be sent via the CareerBeacon website. Applications should include a cover letter and detailed CV.
Deadline for applications: The University will begin considering applicants on November 18th, 2024 and continue until the position is filled. We appreciate all applicants, however only those selected to move forward in the competition will be contacted. This position is being advertised internally and externally concurrently. Bargaining unit employees for NSGEU Local 82 are given first consideration. We appreciate all applicants, however only those selected to move forward in the competition will be contacted.
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