Req ID: 296205

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Analytics Support Lead (Remote) to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).

Responsibilities:

• Day to Day application support incidents tracking and managing end user communication on ticket updates
• Application support Ticket fixes and closure as per priority and defined SLA
• Engage in onsite client discussions, architect meetings, CAB meetings relating to ticket discussion and closure
• Work closely with IT Managers and business teams to mitigate ticket issues and risks.
• Work closely with offshore support team, integration systems teams to manage the overall ticket backlogs and resolution

Requirements:

• 8+ years of experience in managing analytics application support ecosystem covering multiple tools (Informatica MDM / Matillion / Tableau / Cognos)
• Strong experience working in large Data warehouse, Data modeling & Data Mappings, Data validation, Match and Merge rules, Framework etc
• Hands on experience in multiple analytics tools (Informatica MDM / Matillion / Tableau / Cognos), covering design, development and application monitoring
• Experience handling analytics application support covering shift, managing SLA compliance and Production deployments
• Collaborates with source systems data stewards, system owners and technical personnel for data issues and resolves any data quality or technical issues related to data ingestion and integration.
• Strong understanding of application support processes and understands Service Now tool.
• Strong Experience working with clients and end users
• Strong written and verbal communication and interpersonal skills

Travel: None

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Visit us at nttdata.com

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