Please note: position may be part-time 27.5 hrs/week OR full-time depending on candidate

Do you consider yourself highly organized?
Are you a proactive problem solver who excels at providing exceptional client support?
Do you thrive in a team environment where helping clients succeed is the priority?

If so, we want to hear from you! Feltham & Associates, Chartered Professional Accountants, is looking for an Office Administrator & Client Support Specialist to join our dynamic and growing team.

About Us:
Affiliated with The AC Group of Independent Accounting Firms, Feltham & Associates offers a comprehensive range of services, including Accounting, Audit, Tax Planning, Management Advisory, Business Reorganizations, and more. We are committed to delivering cutting-edge solutions for our clients by embracing the latest technologies and providing exceptional service. Learn more about us at http://feltham-associates.ca.

What You'll Do:
As an Office Administrator & Client Support Specialist, you will be at the heart of our operations, ensuring smooth office functioning and top-tier client engagement. Your responsibilities will include:

Handling reception duties: answering phone calls, responding to general email and new client inquiries, and managing incoming/outgoing mail and couriers.

Providing administrative support for client onboarding and offboarding processes.

Assisting with the implementation and troubleshooting of new IT technologies as part of our client service app ecosystem.

Managing the firm's presence on social media platforms (Facebook, Twitter, LinkedIn) and supporting digital marketing initiatives.

Creating and updating marketing and client support materials.

Anticipating office needs and ensuring resources are available for staff.

Assisting with the firm's accounting and banking, including preparing monthly client statements and following up with clients as needed.

Performing other administrative duties as assigned.

What You Bring:
We are looking for a candidate who is proactive, tech-savvy, and committed to delivering outstanding service. Key qualifications include:

Eagerness to learn and embrace new ideas and technologies.

Ability to take initiative and turn ideas into action.

Excellent interpersonal and communication skills.

Strong organizational skills and attention to detail.

Proficiency in Microsoft Office (Word, Excel, Outlook).

Strong customer service orientation and the ability to engage effectively with clients and colleagues.

Ability to prioritize tasks, multitask, and manage time efficiently.

What We Offer:
At Feltham & Associates, we believe in fostering a supportive and rewarding work environment. As part of our team, you'll enjoy:

An opportunity to contribute to a growing firm that leverages the latest technology to enhance client service.

A chance to make a real difference for our clients across various industries.

Competitive salary with group insurance benefits (dental, extended health care, disability, vision, life insurance).

On-site parking, company events, and tuition reimbursement.

A positive, team-oriented atmosphere where innovation and professional development are encouraged.

How to Apply:
If you're excited about the opportunity to be part of our innovative and client-focused team, we'd love to hear from you! Please send your resume and a cover letter detailing your qualifications and why you're interested in this role to [email protected]

If you're ready to join a firm where your contributions truly matter, Feltham & Associates is the place for you! Contact us today.