Job Description

Location: Waterford Hospital

Computer Support Specialist
Digital Health Program - Solutions & Infrastructure
Temporary, Full Time (until May 6, 2026, with the possibility of extension)
07796RP1
Hours 75 bi-weekly (8-hour shifts; days; on-call; standby) Salary CG-29 ($27.07 - $30.07 per hour) Competition Number 2024006592 Posted Date 24 September 2024 Closing Date 1 October 2024

About Us
Newfoundland and Labrador Health Services (NL Health Services) brings together five former separate health entities - Eastern Health, Central Health, Western Health, Labrador-Grenfell Health, and the Newfoundland and Labrador Centre for Health Information. The creation of a provincial health authority was announced following recommendations from Health Accord NL.

NL Health Services is responsible for delivering health and community services to more than 510,550 people living in Newfoundland and Labrador and employs over 22,000 people. NLHealthServices.ca

Job Summary
The Computer Support Specialist provides front line analytical IT, security support in a complex, fast paced health care environment. The position reports to the Regional Manager of Customer Service, Healthcare Technology & Data Management (HTDM) and assists with the HTDM Service Desk, a central point of contact on a day-to-day basis between Eastern Health end users and technical support staff.

As a Computer Support Specialist, you will exercise substantial judgment and autonomy to address and prioritize requests each day received through direct calls, voicemail, email submissions, self-serve portal, fax and walk-ups. Responsibilities include identifying and analyzing computer support, hardware and application problems and recommending/implementing solutions; assessing various end user requests and determining hardware/software requirements for desktop users; providing desktop and network support to multiple departments (mangers and staff) across multiple geographically dispersed sites; consulting with end users and vendors to evaluate systematic issues with computer hardware/software and providing appropriate solutions to meet end user requirements via the use of remote support software; installing and testing vendor supplied software programs and modifying default configurations to meet end user and organizational requirements; educating and orienting end users on the proper use of hardware and software; maintaining a wide range of desktop operating systems and various applications; installing network and local printers on desktop computers with the use of remote support software; and other related duties as required.

Job Demands
By applying for this job, you acknowledge an understanding that regular requirements and demands of this job include (but are not limited to):
Regularly moves/lifts objects 10 - 25 lbs., and occasionally may require the lifting of monitors and computer equipment up to 40 lbs. while working in awkward/confined spaces.
Constantly performs fine finger/precision work while sitting for extended periods of time when using a computer.
Constantly requires visual concentration to read computer monitors, repair and/or install equipment.

Job Qualifications
Graduation from a recognized (approved) College with a two-year or three-year program in Information Technology/Computer Support or a Bachelor of Computer Science Degree is required.
Successful completion of the CompTIA's A+ Certification OR MCSE Certification is required.
Minimum of two years of experience within the last four working in Information Technology is required.
Current working knowledge of TCP/IP Networking is required.
Experience with security protocols, secure communications and network-based service deployment and management is an asset.
Experience in the planning, deployment and support of information technology in a health care environment is an asset.
Demonstrated strong interpersonal, analytical, communication and organization skills and be able to work independently in a client focused environment.
A satisfactory record of work performance is required.

*The successful applicant may be required to travel throughout the region.

Employees, to review your attendance record please refer to your employee portal on the Intranet for details. The attendance record is only available to employees who are currently in positions that accumulate sick time.

If this is an internal posting only, only applicants of the Eastern Health NAPEHS Regional Bargaining Unit will be considered. If this is an internal and external posting, all applications will be accepted and preference will be given to those qualified candidates who are internal to the Eastern Health NAPEHS Regional Bargaining Unit.

Apply online at https://employment.easternhealth.ca

Upon successfully applying for a vacancy then you will receive a confirmation email. If you do not receive this email please contact Recruitment 777-7777 ext 5-2 immediately

To become a part of our team, please submit an up to date resume/cover letter or application form online, clearly demonstrating how you meet the required qualifications. Include your current mailing address, day-time contact number, e-mail address, competition and employee number if applicable.
Contact Information for Recruitment Related Inquiries:

Telephone: (709) 777-7777 (5-2) or 1-800-563-3693
Email: [email protected]. Applications/resumes are not accepted at this email address.

If you are no longer interested in the position, you can withdraw your application by emailing [email protected] as soon as possible.

Eastern Health is committed to inclusive and barrier-free recruitment, selection, and onboarding processes. We will be happy to work with applicants requesting support during the process. If you have any questions, feel free to contact our Recruitment Line at 777-7777 press 5 then press 2 (long distance 1-800-563-3693) outlining how we can help.

EXTERNAL APPLICANTS: We thank all applicants for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to provide a satisfactory Certificate of Conduct from the RCMP or local Police (Vulnerable Sector Check may be required), educational documents, registration/licensure if applicable and Social Insurance Number.