Operational Support
Digital Technology Analyst (CS12)
Education,
Central Office / IT Campus
Halifax, Nova Scotia
School of Technology & Environment
Term, Full-Time Position: Commencing approximately October 15, 2024 and ending approximately March 31, 2025
Application deadline is 11:59PM, October 1, 2024
Competition No. 2425-297
Salary range: $61,567.17 to $ 74,701.53 annually
What you will be doing…
Reporting to the Manager for the School of Technology & Environment, you will:
- Work closely with the Digital Technology Lead in the School as well as faculty and students in IT programming across the province, to provide students, faculty, and staff with highly specialized Tier 1 level IT support via phone, e-mail, and in-person specifically around the College Collaborative Network (CCN).
- Record daily work activities using a departmental ticket management system, ensure accurate opening and closing of tickets, providing appropriate information that supports overall service analysis and long-term planning.
- Provide first level technical support for service requests, analyzing potential solutions and risk. You will also troubleshoot user access to network accounts.
- Research sources/costs, order and maintain inventory of computer supplies for day-to-day usage, as well as providing primary technical support for smart classrooms and educational technology (including setup, maintenance, troubleshooting, and repairs).
- Assist with the installation and maintenance of hardware and software in the department-operated computer labs and faculty computers. You will work to support the CCN, and related equipment used for educational purposes.
Qualifications and Occupational Experience:
- The minimum educational qualification for this position is a diploma or degree in Information Technology, Computer Science, or a related field.
- Possessing one or more of the following certifications, would be considered an asset: Information Technology Infrastructure Library (ITIL) Foundations Version 3/2011/4, Microsoft Technology Associate (MTA) and/or Network+, A+, Microsoft MCP or AppleCare Technician.
- This is an entry-level position. We welcome applications from recent graduates.
- One year of occupational experience which includes planning, testing, troubleshooting stand-alone and networked (wired and wireless) computer systems or recognized equivalencies, would be considered an asset.
- You are familiar with and comfortable using computer applications such as the Microsoft Office Suite, e-mail, Office 365, Windows, Mac and PC platforms, basic networking and troubleshooting (Active Directory, TCP/IP), hardware repair and troubleshooting.
- You are comfortable working in a digital environment; you take responsibility for acquiring knowledge about advancing technology; and you are committed to using technology in advancing your work.
- Experience in training/facilitation preparation, delivery and evaluation would be considered an asset.
- Experience supporting/providing service to students and prospective students would be considered an asset.
- A valid driver's license is required.
Relevant Skills and Knowledge:
- You demonstrate a commitment to equity, diversity, inclusion, accessibility, and anti-racism.
- You possess excellent interpersonal skills and are able to interact at all levels of an organization.
- You are known for your superior customer service skills and can create a relationship of trust beyond immediate interaction.
- Your superb team working skills enable you to contribute positively to a team environment.
- You have specific technical occupational knowledge and skill in the ability to plan, test, troubleshoot stand-alone and networked (wired and wireless) computer systems; problem solving; multi-tasking and organizational skills; customer-focused with strong communication skills; learning new technical and digital systems independently.
- You are known for your problem solving and critical thinking skills.
- You are a strong communicator.
- You have strong project management skills so that you can independently manage maintenance and updating of hardware and software while supporting end user's technical support.
- You demonstrate a strong commitment to excellence in communications within a team, customer service and ensuring fully functional labs and systems.
- You are dedicated to life-long learning; technologies change constantly in our programs and the incumbent must be committed to keeping up to date with new versions of software and hardware, and emerging technologies and software.
Candidates selected for interviews will be expected to provide at least three recent, occupational references. The successful candidate will be expected to provide official transcripts to show proof of academic achievements.
NSCC is committed to the full inclusion of all applicants. As part of this commitment, NSCC will ensure that applicants are provided reasonable accommodations, as required. If accommodation is needed to participate in the job application process, please contact Jaclynn Kelly, HR Generalist at [email protected]. Our Employee Workplace Accommodation Policy can be found here.
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