Work Location:

Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

TD Auto Finance is a newly formed division within TD, bringing together the former Chrysler Financial business and TD Financing Services. This is an exciting opportunity to join a dynamic & rapidly growing business focused on providing a robust array of automotive financing options to meet our customers' needs as well as the needs of our dealer partners. In Canada we also finance recreational and leisure vehicles, and serve the Prime and Non-Prime Auto market.
In the goal to become North America's #1 auto lender we are over 2,500 people strong including an external sales team located coast to coast, as well as teams in credit adjudication, funding, Internal sales, loan administration, customer service, collections and recovery, and our federated functions of risk management, technology solutions, finance & human resources. Our offices are located in Canada in Toronto & Mississauga, ON, Brossard, QC & Nanaimo, BC and in the US in Farmington Hills, MI, Jacksonville, FL & Dallas, TX

Under the direction of the Regional Marketing Manager or Internal Sales Manager, the Internal Sales Representative is a sales and service consultant, responsible for establishing and maintaining productive, long term relationships with TDAF's dealer partners while focusing on business development in the assigned territory. The Internal Sales Representative will achieve targeted volume production by providing exceptional service on a transactional basis and coordinating with the external Area Manager to maximize opportunities within the assigned territory. The Incumbent performs all duties within established Marketing Policies and Procedures.

Provide exceptionally high levels of service and use effective sales techniques on a transactional basis to position TDAF as the best choice for TDAF's dealer customers on each deal. Employ effective business development & relationship management techniques to assist in meeting or exceeding established volume targets for the territory.

• Follow up on and provide dealer support for approvals issued within the assigned territory and effectively convey the dealer and consumer benefits of TDAF's program to the dealer.
• Liaise with the credit department and funding department to resolve any dealer concerns regarding individual transactions or any other relationship or service issues.
• Design and implement a dealer contact cycle that ensures contact is made with each dealer within a specified period, is coordinated with the external Area Manager's territory schedule, and is flexible to provide increased frequency for targeted dealer accounts.
• Gather and maintain in TDAF's CRM, intimate market intelligence for each dealer with regards to primary contacts, sales volumes, competitive preferences and other pertinent relationship data.
• Monitor and look to increase TDAF's registered dealer penetration in the assigned territory by maintaining accurate prospect and registered information in TDAF's CRM and by using targeted phone sales techniques.
• Monitor and look to increase TDAF's submitting and funding dealer penetration in the assigned region through focused phone activity on targeted accounts.
  Provide exceptional and expedient service when called upon by dealer partners for any reason including dealer complaints or dealer issues.
• Oversee the overall relationship with each dealer account within the assigned territory to ensure positive and progressive relationships with each touch point at TDAF.
• Help prepare, validate and finalize new dealer sign up information. Communicate effectively to the dealers in the assigned territory, department management and other TDAF originations departments.
• Communicate product and service changes, promotions and other TDAF information to dealer network in a timely and effective manner.
• Effectively communicate TDAF competitive advantages on a transactional and broad basis to ensure proper product positioning within dealerships.
• Develop and maintain strong knowledge of TDAF Credit & Funding policies and use the information to help communicate decision and policy info to dealer customers.
• Carry out campaign assignments as outlined by department management.
• Effectively communicate market intelligence with regards to the dealer network, competition, economic considerations, TDAF positioning and other pertinent data to the department management and to counterparts within the branch offices such as the Area Managers, Credit Officers and Funding Administrators
• Complete assigned reports for department managers. Contribute to the success of the business and Marketing department through personal efforts to enhance own knowledge and skills; assist others in achieving common goals and objectives and maintaining a respectful, positive work environment.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement:

N/A.