Competition # : 44079
Department: Health and Wellness
Location: HALIFAX
Type of Employment: Permanent
Union Status: Exclusion - Non Union - NSPG
Closing Date: 03-Oct-24 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

The Department of Health and Wellness offers opportunities to grow and advance in a dynamic sector that touches the lives of all Nova Scotians. Along with our partners, including Nova Scotia Health and the IWK Health Centre, we're committed to continually improving our health care system. With a focus on collaborative primary health care, continuing care, improved supports for mental health and addictions, digital health, capital infrastructure, and more, the department is thinking differently about how to plan, fund, legislate and monitor to improve access and service delivery. To do this, we need leaders at all levels of the organization who embrace a challenge and believe in their ability to make a difference.

About Our Opportunity

Services such as CANImmunize's ClinicFlow, eConsent and VaxRecordNS have become critical tools to support Nova Scotia's publicly funded immunization program and Public Health transformation. Reporting to the Program Manager for Public Health Information Solutions (PHIS), the PHIS Delivery Manager is responsible for leading development, implementation, delivery and ongoing oversight of these products as well as emerging new solutions and/or enhancements that support public and clinician engagement with our Immunization program.. The PHIS Delivery Manager will supervise/lead team members and/or consultants.

Primary Accountabilities

Key responsibilities include:

• Build deep understanding of the how the solutions impact our users, and champion ongoing initiatives that continually improve functionality, quality and cost.
• Gain comprehensive knowledge of the functionality of the product or service being supported and what it takes to maintain operations. At peak seasons, be prepared to roll up your sleeves, and help with the work.
• Develop strategies to engage with users of the products and prioritize with business leaders suggested improvements and additional functionality.
• As a subject matter expert and product manager, work directly with the vendor, and various technical teams as they troubleshoot and implement corrective action in a timely manner. Manage enhancement budgets, follow program governance and ensure adequate and timely reporting is continued.
• Advocate for best practices in product/service development and support.
• Communicate effectively and ensure adherence to departmental processes and procedures.
• Lead the delivery of product/service upgrades and patch releases.
• Lead the problem management process by collaborating with subject matter experts and technical teams.
• Escalate technical issues to other teams (at vendor, NS Health, CSDS) as necessary, navigate the organization, collaborate with other teams to find solutions to complex issues, and ensure successful implementation.
• Maintain an up-to-date program documentation and operational support plan.
• Identify potential risks to the product or services and develop strategies to mitigate them.
• Lead Threat Risk Assessments, Vulnerabilities Assessments, and Penetration testing as required.
• Other duties as assigned.

Qualifications and Experience

You have the skills and attitude to lead a cross-functional team to execute on our evolving priorities - to consult, to plan and to deliver quality solutions that impact your friends and neighbours. You have a passion to make things better for our users and can negotiate with internal stakeholders and vendors to drive appropriate outcomes, while remaining level-headed when things sometimes get hectic.

You also have demonstrable experience in problem-solving skills in a cross-functional environment (that includes technical teams). You are an excellent facilitator, and you demonstrate great written and verbal communication skills. You can simplify and communicate technical concepts to business partners, peers and our leadership team with less technical backgrounds.

You are a critical thinker and have strong process analysis skills. You understand the importance of effective Change Management (PROSCI - ADKAR). As the successful candidate, you possess a bachelor's degree (in business, computer science, information systems or related) plus a minimum of 5 years of related experience; or a combination of training and experience that is relevant to the role and its objectives.

You have sound experience in project management on complex projects or programs. Having a PMP or PRINCE2 certification is considered an asset.

Experience with vendor management and outsourced service providers is a significant asset.

Having experience in the public sector or healthcare environment is considered a strong asset.

The Government of Nova Scotia has adopted the LEADS Leadership Framework. During the interview, candidates will be expected to express how they have demonstrated the key behaviours and capabilities required to effectively lead in a caring and inclusive environment. LEADS Domains includes Leads Self, Engage Others, Achieve Results, Develop Coalitions and Systems Transformation.

Please follow LEADS (novascotia.ca) for more information.

We will assess the above qualifications and capabilities using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

An equivalent combination of related training and experience may be accepted in place of education requirements. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.

Working Conditions

• Normal work week is 35 hours/week, 7 hours/day
• May be required to work overtime on occasion

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
• Countless Career Paths.
• A Dynamic, client-focused office environment where service excellence and teamwork are our focus.

Pay Grade: EC 10
Salary Range: $3,047.22 - $3,809.04 Bi-Weekly

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to [email protected].