Student Services Assistant Registrar (PS3)
Education,
Ivany Campus
Dartmouth, Nova Scotia
Department of Student & Career Services
Term, Full-Time Position: Commencing approximately October 1, 2024
Application deadline is 11:59PM, September 24, 2024
Competition No. 2425-282
The salary scale for Professional Support X is based on twelve steps that range from $68,917.73 - $91,624.25 . New Professional Support may receive up to a maximum of seven steps for relevant occupational experience which is $80,254.49 annually.
What you will be doing…
You will be responsible for the management of student records, ensuring accuracy and confidentiality, as well as timely and appropriate distribution of student information. You will collaborate with the Manager of Student Services and Student Services team members, Academic Chairs and faculty, College Registrar's Office, and the Campus Principal on enrollment management issues and provide insight and analysis into enrollment trends. You will support students' registrarial needs[KS1] . Support services at Ivany Campus operate year-round with academic scheduled programming from 7:30am - 9:00pm and an average student enrolment of approximately 2800.
Specific duties and accountabilities will include:
- Apply expert records management processes in the maintenance of student records.
- Advise students on processes and academic policies related to student registration and academic records.
- Maintain timelines, accuracy and confidentiality of student records.
- Maintain consistency in recordkeeping in accordance with college policies and procedures.
- As a PeopleSoft Power User, regularly review transcripts, enrolments, as well as any campus data entry that impacts enrolment.
- Prepare written and electronic communications to staff and students regarding a variety of college policies and procedure
- Innovate business processes for continuous improvement for the student experience.
Qualifications and Occupational Experience:
- The minimum educational qualification for this position is an undergraduate degree. A degree focused in Education, Adult Education, or Business Administration would be considered an asset.
- You have a minimum of three years (full-time equivalent) of recent and related occupational experience. Your occupational experience focuses on data, records management and relationship building within an educational/academic environment with an emphasis on excellent customer service.
- Additionally, you possess strong technological skills and high computer competency, demonstrated through the use of databases, enterprise systems, etc. You are familiar with and excel at using computer applications such as Microsoft Office Suite, digital tools, etc.
- Occupational experience that includes the ability to manage high volumes of work with precise accuracy is considered an asset.
- You are familiar with and comfortable using computer applications such as the Microsoft Office Suite, e-mail.
- You are comfortable working in a digital environment; you take responsibility for acquiring knowledge about advancing technology; and you are committed to using technology to create an exceptional student experience
- You have experience supporting/providing service to students or prospective students.
- You have the ability to explain detailed policy, procedures and processes to colleagues and students.
Relevant Skills and Knowledge:
- You demonstrate a commitment to equity, diversity, inclusion, accessibility, and anti-racism.
- You possess excellent interpersonal skills that enable you to interact with a diversity of people and support resolution of issues
- You are known for your superior customer service skills and can create a relationship of trust beyond the immediate interaction
- Your superb team working skills enable you to contribute positively to a team environment
- You have specific technical occupational knowledge and skill in records management, database use and digital platforms within higher education.
- You are known for your problem solving and critical thinking skills
- You are a strong communicator both written and oral
- You possess excellent coordination skills specifically related to high volumes of work, logistics of data management in a deadline driven environment.
- You have proven records and information management skills and abilities specifically related to student records.
- You demonstrate a strong commitment to excellence in your work. Including strong interpersonal skills to facilitate conversations within student services, with learners and academic partners.
- You are dedicated to life-long learning and advancing your digital knowledge and process improvement for registrarial services.
- You show a strong commitment to community involvement.
As a condition of employment, Professional Support employees at NSCC must complete a part-time adult education program delivered by NSCC. This adult education program is a significant investment on the part of NSCC in the learning and development of new employees. To achieve regular status, all probationary, full or part-time Professional Support employees of the College must successfully complete the program within their probationary period. Term full-time Professional Support employees whose term appointment is twelve or more months are also required to participate in this program.
Candidates selected for interviews will be expected to provide at least three recent, occupational references. The successful candidate will be expected to provide official transcripts to show proof of academic achievements.
NSCC is committed to the full inclusion of all applicants. As part of this commitment, NSCC will ensure that applicants are provided reasonable accommodation, as required. If accommodation is needed to participate in the job application process, please contact Sarah Curwin, HR Generalist at [email protected]. Our Employee Workplace Accommodation Policy can be found here.
