Requisition ID: 207257
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As a member of the Digital Onboarding product team, you will play a key role in the end-to-end e-commerce journey of our authenticated storefront, across all platforms. Leveraging your ability to organize and motivate teams, you will closely work with the Product Lead, other Product Managers, Digital Marketing teams, Bank Stakeholders, Software Developers, and Designers to translate the customer journey directives into actionable backlog deliverables. You will follow the roadmap through to completion while ensuring all activities conducted are in compliance with governing regulations, internal policies and procedures.

In this role you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Work closely with the Commerce team's Product Lead, delivering a best-in-class digital experience for those products.
• Leads the end-to-end development and execution of the roadmap for our authenticated storefront.
• Leads problem discovery to understand customer needs, current challenges, industry trends and best practices. Works closely with design and engineering partners to come up with solutions.
• Defines customer and business value by establishing relevant objectives and key results (OKRs). Sell executive leadership on the value through crisp and meaningful presentations.
• Works with analytics to monitor and analyze key performance indicators (KPIs) such as sales funnel performance, activation and traffic.
• Collects and synthesizes internal and external data to drive direction, establish baselines and drive decisioning.
• Participates in user testing to define customer pain points and A/B test ideas, features and designs.
• Maintains a prioritized product backlog, writes detailed user stories and participates in sprint planning and review activities. Engage day-to-day with the scrum teams, clarifying questions and helping with decision making.
• Establishes a close relationship with the business stakeholders to ensure their requirements are translated into the right products and journeys. Manage expectations with effective communication
• Understands how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

• Champions a high-performance mindset and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role?

• You have 4+ years of experience in a role building customer facing digital products
• You have managed a technology product or a digital journey end-to-end, from inception to delivery
• You are knowledgeable about multiple functional areas such as Product Management, Agile/Scrum, Engineering, UX/UI Design, Sales and Marketing, Finance
• You are a master of identifying and solving ambiguous problems to drive customer and business value
• You have excellent organizational, technical and analytical skills with strong attention to detail
• You have a curious and experimental mindset to drive innovation amidst uncertainty
• Your verbal, written and visual communication skills are exceptional, with the ability to engage and influence stakeholders at all levels in the organization
• Experience in financial services or e-commerce considered an asset
• Engineering, Computer Science or Business degrees considered an asset

• CSPO or PSPO certifications considered an assets

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.