Job Description
Location: Health Science Centre
Computer Systems Analyst II
Nlchi Solutions & Infrastructure
Temporary, Full Time (Until November 1,2025 with the possibility of extension)
07511RP1
Hours 75 bi-weekly (8 Hour shifts; days, on-call) Salary CG39 ($37.94 - $42.46) Competition Number 2024006225 Posted Date 17 September 2024 Closing Date 24 September 2024
About Us
Newfoundland and Labrador Health Services (NL Health Services) brings together five former separate health entities - Eastern Health, Central Health, Western Health, Labrador-Grenfell Health, and the Newfoundland and Labrador Centre for Health Information. The creation of a provincial health authority was announced following recommendations from Health Accord NL.
NL Health Services is responsible for delivering health and community services to more than 510,550 people living in Newfoundland and Labrador and employs over 22,000 people. NLHealthServices.ca
Job Summary
The Computer Systems Analyst II performs advanced technical work in planning, directing and co-ordinating the development of information technology systems and services. Work also includes conducting investigations into problems with existing production systems and the controlling and co-ordinating of maintenance and enhancement projects to existing systems. Research, plan, design, develop, modify, evaluate, and integrate enterprise and data center infrastructure, configuration, hardware and related equipment, as it pertains to enterprise data center systems. Analysis and consultation on production and test systems requirements, development and implementation of information systems development plans, policies and procedures, and provide advice and guidance on a wide range of advanced enterprise information technology system issues. They will perform various roles such as day to day performance monitoring and troubleshooting of deploy solutions; Continually optimize call flow design to deliver top-notch customer support experiences; Provide advanced support to the level one support team; configuration and installation of various IT infrastructure systems (i.e. email gateways , servers, storage array, backup solution, etc.), The position requires the ability to thoroughly test, analyze, configure and implement these technologies within a high-availability environment consisting of complex and multi-vendor environment, while complying with disaster recovery practices and procedures - including performance of data and configuration integrity validation to all IT infrastructure deployed.
Position Duties:
Performs analysis and design of client requests; implements and tests the design.
Documents new and existing business rules for new and existing systems.
Attends meetings with stakeholders for the purpose of requirement gathering and analysis, in relation to new and existing systems and projects.
Interviews or surveys system users and observes job performance to determine what information is processed and how it is processed.
Creates documents outlining solutions, timelines, and the level of effort in relation to projects.
Maintains communication with stakeholders to refine requirements, inform them of progress, resolve issues, create test scenarios, and provide training on the use of the final product.
Configure, maintain, troubleshoot, repair, and administer local area networks (LANs), wide area networks (WANs), data center networks, Internet communications, and Voice over IP (VoIP) telephony networks and peripheral infrastructure.
Performs server configuration and maintenance planning for live and test environments.
Establishes templates and puts forth recommendations for development and server standards.
Assists managers on writing tender related specifications, evaluates responses, and assists with other infrastructure acquisitions.
Tests the disaster recovery plan.
Evaluate, configure, and install enterprise IT infrastructure, (i.e. email gateways, remote access solutions, servers, storage array, backup solution, etc.)
Provide problem-solving services and training to junior co-workers.
Job Demands
By applying for this job, you acknowledge an understanding that regular requirements and demands of this job include (but are not limited to):
Occasionally lifts objects up to 25 lbs., as well as occasional standing, walking, driving, bending, kneeling and stretching may be required.
Constantly performs fine finger/precision work while sitting and using a computer mouse.
Constantly requires visual concentration when designing and coding applications, debugging and troubleshooting reports/forms/scripts.
Job Qualifications
Skills/Abilities
Strong analytical and problem-solving skills.
In-depth knowledge of several technologies (i.e., Microsoft Exchange Email, Azure, Anti-spam products), operating systems, servers, storage, infrastructure design and management, data centre management, application support and development, enterprise management, and business services.
Ability to convey complex technical concepts to non-technical team members.
Excellent communication (written and oral) and interpersonal skills complimented by the ability to develop and maintain effective working relationships.
Strong understanding of privacy, confidentiality, and access issues.
Ability to deal with sensitive information using excellent judgment, diplomacy, and discretion.
Experience and Education
Graduation from a recognized university with a Computer Science Degree, or a bachelor's degree supplemented by a recognized graduate diploma in Information Technology (minimum 1 year), or a 3-year Information Technology diploma from a recognized technical college
Minimum of 5 years' progressively responsible experience in enterprise IT Infrastructure in areas of Data Center with focus in system design, planning, installation, and administration.
IT certifications in MCSE, Cloud Computing/ Dev-Ops and ITIL are considered an asset.
A satisfactory record of work performance and attendance is required.
Employees, to review your attendance record please refer to your employee portal on the Intranet for details. The attendance record is only available to employees who are currently in positions that accumulate sick time.
If this is an internal posting only, only applicants of the Eastern Health NAPE HS Regional Bargaining Unit will be considered. If this is an internal and external posting, all applications will be accepted and preference will be given to those qualified candidates who are internal to the Eastern Health NAPE HS Regional Bargaining Unit.
Apply online at https://employment.easternhealth.ca
Upon successfully applying for a vacancy then you will receive a confirmation email. If you do not receive this email please contact Recruitment 777-7777 ext 5-2 immediately
To become a part of our team, please submit an up to date resume/cover letter or application form online, clearly demonstrating how you meet the required qualifications. Include your current mailing address, day-time contact number, e-mail address, competition and employee number if applicable.
Contact Information for Recruitment Related Inquiries:
Telephone: (709) 777-7777 (5-2) or 1-800-563-3693
Email: [email protected]. Applications/resumes are not accepted at this email address.
If you are no longer interested in the position, you can withdraw your application by emailing [email protected] as soon as possible.
NL Health Services is committed to inclusive and barrier-free recruitment, selection, and onboarding processes. We will be happy to work with applicants requesting support during the process. If you have any questions, feel free to contact our Recruitment Line at 777-7777 press 5 then press 2 (long distance 1-800-563-3693) outlining how we can help.
EXTERNAL APPLICANTS: We thank all applicants for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to provide a satisfactory Certificate of Conduct from the RCMP or local Police (Vulnerable Sector Check may be required), educational documents, registration/licensure if applicable and Social Insurance Number.
