Bilingual Contact Center Representative

CAA Atlantic - 8 emplois

Saint John, NB | Moncton, NB | Bathurst, NB

Travail hybride

33 680 $ - 50 521 $ / année

Temps plein

Niveau d`entrée

Avantages pour l'entreprise

Assurance maladie

Assurance dentaire

Congés payés

Modalités de travail flexibles

Cotisation à un REER

Assurance vie

Assurance invalidité

Programmes d'aide aux employés

Programme de primes et d'incitations

Remboursement des frais de scolarité

Programmes de bien-être

Publié il y a 2 jours

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We are currently seeking a Bilingual Contact Center Representative to join our Member Service Contact Centre. This position can be performed remotely (must be located in Atlantic Canada) or on-site.

This Member Service Representative will be required to assist members and non-members by phone, e-mail and live web chat. This position requires someone who is flexible, willing to work in a team environment and with the ability to work autonomously. The contact centre is open Monday-Friday 8am-9pm, Saturday-Sunday and Holidays 10am-9pm which means the successful candidates will be required to work evenings, weekends and statutory holidays.

Our representatives are customer service oriented with a positive upbeat "can do" attitude.

Responsabilités

Our member service representatives are customer service oriented with a positive upbeat "can do" attitude whose duties include:

Assisting members and potential members by phone with:
- Membership Transactions
- Ordering maps and TripTiks
- Credit Card Transactions
- Car Rental and Hotel Reservations
- Issue Travel Medical Insurance policies
- Other duties as required to meet department and organization objectives
Monitor Social Media activity and respond to direct messages
Assist Members and customers on the CAA Atlantic website
Resolve issues related to members having issues logging into their online account
Answering general inquiries and transferring callers to appropriate departments as required.
Responding to inquiry e-mails.

Qualifications

Skills and Qualifications:

Bilingual (French/English)
Exceptional customer service skills
Attention to detail and accuracy
Organized
Dependable, possessing an excellent track record of attendance
Excellent communication skills (verbal & written)
High School Diploma or Equivalent
Previous customer service experience would be an asset

Travaillez avec nous

CAA offers you:
• Challenging work with an amazing team
• Strong commitment to the community and giving back (more than $50K in charitable giving to the IWK Foundation, Ronald McDonald House Atlantic and the Janeway Children's Hospital Foundation in 2022, in addition to many more)
• A competitive compensation package.
• Generous paid time off based on professional experience.
• Company pension plan
• Paid volunteering.
• Exceptional benefits package including:
o industry-leading $1,500 a year for mental health
o Orthodontic coverage
o IVF coverage
o Vaccine coverage e.g., Twinrix, Shingrix
o Orthodontics for adults and children
• Telemedicine - provides you with 24/7 direct access to medical care and wellness services by phone or video chat.
• Health and Safety of employees is the number one priority.
• Complimentary Premier CAA Membership
• An in-house gym facility and/or corporate gym rate and partial reimbursement
• An innovative and dynamic work environment
• Ongoing learning and development opportunities

Site Web d'entreprise: https://www.atlantic.caa.ca/

#Customer Service carrières

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À propos CAA Atlantic

CAA Atlantic

At CAA Atlantic, we're not just a company; we're a driving force in the modern world of Atlantic Canada. With a rich history dating back to 1947, we are deeply rooted in our region, but our vision is firmly fixed on the future. Our mission? To revolutionize the way people experience safety, travel, and well-being in the 21st century.

Serving our members with pride across the four Atlantic Provinces, we're not your typical organization. As a forward-thinking, not-for-profit, we're committed to pushing the boundaries of what's possible.

If you're looking to be part of a company that's leading the charge in modernizing the travel and safety industry, look no further. As a four-time recipient of the Most Trusted Brand in Canada over the past five years, we're on an unwavering journey to become the most trusted member-focused organization and top employer in Atlantic Canada. Join us and be part of the future with CAA Atlantic. Together, we'll drive innovation, ensure safety, and redefine the way Atlantic Canada experiences the world.

Why Work With Us:

Challenging work with an amazing team
Strong commitment to the community and giving back (more than $50K in charitable giving to the IWK Foundation, Ronald McDonald House Atlantic and the Janeway Children’s Hospital Foundation in 2022, in addition to many more)
A competitive compensation package
Generous paid time off based on professional experience
Paid volunteering
Telemedicine - provides you with 24/7 direct access to medical care and wellness services by phone or video chat
Health and Safety of employees is the number one priority
Complimentary Premier CAA Membership
An in-house gym facility and/or corporate gym rate and partial reimbursement
An innovative and dynamic work environment
Ongoing learning and development opportunities

Our Vision: To be the most trusted and sustainable Member organization in Atlantic Canada.

Our Mission: To make a difference every day by anticipating, understanding, and exceeding the expectations of our Members

Our Core Values

WE WILL BE BOLD We embrace change and encourage bold decisions to be made in pursuit of delivering positive impact and innovative solutions for our Members and our community.
WE DO WHAT WE SAY Our Members and our Community know they can trust us to be there when we say we will, to provide the safety and security they can count on and deliver the great service they’ve come to expect. Our word is our bond.
WE THINK DIFFERENTLY We create a culture built on being curious, embracing new ideas, backgrounds, and perspectives, which expands our thinking and leads to creative solutions.
WE DO THE RIGHT THING We commit to operating in the best interest of others, upholding integrity and being transparent in our actions and decision making.

Diversity and inclusion at CAA Atlantic

As a member-driven organization, we are dedicated to building a workforce that reflects the diversity of the communities in which we live. It is important to us that every employee has the opportunity to reach their full potential, and we recognize that diverse perspectives enhance our collective innovation, creativity and allow us to provide amazing service to our Members.

Accommodation

Applicants should identify if they require accommodation during the competition process (on a confidential basis). All postings available in alternate formats upon request.

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