Job Description

Permanent Full-time
Manager of Patient Services, Western Health
Western Memorial Regional Hospital, Corner Brook

Western Health requires a Manager of Patient Services on a permanent basis at Western Memorial Regional Hospital in Corner Brook, NL for the Emergency Department and Intensive Care Unit (ICU). Reporting to the Director of Patient Services - Medicine Program, this position provides leadership in planning, organizing, directing and evaluating activities within emergency medicine and intensive care while managing resources effectively. The individual in this position works in an ever-changing environment that focuses on meeting the core mandate of providing emergency medicine/critical care. The incumbent focuses on meeting the needs of the population served, the empowerment and engagement of team members, and the provision of high quality care in keeping with best practices.

The successful candidate must demonstrate the key skills, behaviours, abilities and knowledge as outlined in the five domains of the LEADS in a Caring Environment framework.

o Leading yourself by having self-awareness, managing your performance and health, developing yourself, and demonstrating character that is in line with Western Health's values of accountability, care, collaboration, excellence, respect and transparency;
o Engaging others through fostering development of others, contributing to the creation of a healthy organization, communicating effectively, and building effective teams;
o Achieving results by setting direction, strategically aligning decisions with vision, values, evidence, taking action to implement decisions, and assessing and evaluating outcomes;
o Developing coalitions through purposefully building partnerships and networks to create results, demonstrating a commitment to customers and service, mobilizing knowledge, and navigating socio-political environments;
o Systems Transformation by thinking analytically and critically and questioning and challenging the status quo, encouraging and supporting innovation, orienting oneself strategically to the future, and championing and orchestrating change.

QUALIFICATIONS REQUIRED: : A baccalaureate degree in a health care related discipline with current registration through a provincial regulatory body and five (5) years' experience as a registered heath care provider is required. Five (5) years' experience in emergency or critical care setting. Candidates must be able to demonstrate a strong knowledge of emergency medicine. Previous leadership/management experience is required.

The successful candidate will demonstrate a collaborative leadership style, strong interpersonal skills, team building, program planning, critical thinking, effective problem solving, decision making and communication skills and an ability to lead teams and work effectively within an interdisciplinary team environment.

In the event no suitable candidate is found with the above noted qualifications, consideration may be given to applicants who do not currently possess a Bachelor's Degree, provided they are willing to complete same within five years of appointment to the position. In this case, the successful applicant must be prepared to demonstrate proof of registration/enrollment to an appropriate degree program within the first year of appointment to the position. Furthermore, the successful applicant is required to provide annual updates based on the progress of each semester of the program.

**A satisfactory record of work performance and attendance is required for this position.

Hours of Work: 70 hours per pay period
0800-1600 and 0830-1630 Hours; Monday to Friday
Salary Scale: $76,523.00 to $99,480.00 per Annum
Competition Number: WH-2024001866
Competition Closing Date: 23 September 2024
Recruiter Name: Martina Fequet

Western Health values diversity and is an equal opportunity employer

A resume, proof of qualifications, and the names of two employment references are required. Applicants who do not provide the necessary documentation as outlined on this job posting will not be considered.

To apply, go to https://employment.westernhealth.nl.ca. If you are having issues when using eRecruit, please email [email protected].

Thank you for your interest with Western Health; however, only those applicants selected for an interview will be contacted.