Job Title: Client Success Manager
Location: Halifax, Nova Scotia
TP-18390

Incorporated in 1963 and publicly traded since 1982, Empire Company Limited proudly employs 128,000 people and franchise affiliates who are dedicated to delivering exceptional shopping experiences and high-quality food. With a network of over 1,600 stores across all 10 provinces, operating under various banners such as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, and Lawtons Drug Stores, representing a unified commitment to serving communities throughout Canada.

Empire Media is a division dedicated to leveraging the power of media and digital advertising to enhance customer engagement across its retail network. Empire Media+ operates at the intersection of retail and media, offering targeted advertising solutions through a variety of channels, including in-store media, digital platforms, and loyalty programs.

Meridia is thrilled to partner with Empire Media+ in the recruitment of a talented individual to join their growing organization as a Client Success Manager.

Role Description

As Client Success Manager for the Retail Media Network team, you will manage and nurture ongoing relationships with advertisers, including brand marketing teams, by reviewing and analyzing their performance across media campaigns. You will ensure timely and accurate reporting of campaign results and coordinate closely with cross-functional teams, including Data & Tech, Merchants, and Sourcing.

Key Responsibilities:

• Manage ongoing relationships with advertisers, including brand marketing teams.
• Review advertiser performance, including overall performance with Empire and across media campaigns, to inform campaign objectives.
• Ensure timely measurement and reporting of campaign performance delivered to advertisers.
• Coordinate closely with cross-functional teams (e.g., Data & Tech, Merchants & Sourcing).
• Proactively prospect new opportunities for existing advertisers not buying media or upselling existing advertisers.
• Effectively communicate value propositions to inspire advertisers to commit to annual purchases and pursue new product offerings.
• Understand advertiser objectives and assist with addressing pain points.
• Develop pitches tailored to advertiser needs, including pricing structure, audience segments, and creative suggestions.
• Support in the design of initial media plans.
• Stay informed on new product developments and updates.

Your Qualifications

As the ideal candidate, you have significant experience within retail, grocery, or consumer packaged goods (CPG) industry, with a focus on insights-based and data-driven sales. You have a deep understanding of the media and advertising landscape in Canada and can leverage complex data to create actionable strategies to enhance customer engagement. With your experience, you can craft targeted advertising solutions that resonate with diverse audiences. Your expertise extends to managing high-level client relationships, where your strong communication skills allow you to effectively convey complex ideas to stakeholders at all levels. In addition, you are skilled in analytical selling, with a proven ability to develop compelling pitches that align with client needs and drive significant value.

Your qualifications include:

• 8+ years of professional experience in the retail, grocery, or consumer packaged goods (CPG) industry; with a minimum of 3 years experience in insights-based/data-driven sales.
• You have hands-on experience within the media and advertising space and are familiar with advertising channels and platforms crucial for driving targeted campaigns.
• You have a knack for leveraging insights and analytics to craft compelling sales strategies that resonate with clients and drive results.
• You possess outstanding verbal and written communication skills.
• You excel at cultivating and maintaining strong relationships across all levels of seniority, from team members to top executives.

Empire Media is committed to offering a career that thrives at the intersection of innovation and collaboration.

Beyond your paycheque, they provide a comprehensive Total Rewards package designed to support your well-being in every way. From a competitive benefits package, including health and dental coverage, to a robust retirement and savings plan. Enjoy a 10% in-store discount across all banners , access to virtual healthcare, and ample learning and development resources to fuel your professional growth. With paid vacation, days off, and parental leave top-up, they ensure that your time away from work is just as rewarding.

Teammates adhere to a hybrid work model that requires your presence at one of their office locations at least three days per week. This ensures that you'll be an integral part of their vibrant office culture, with the flexibility to balance work and life effectively.

For more information about Empire Company Limited, please visit: https://www.empireco.ca/

To express interest in this opportunity please apply online directly by clicking 'Apply Now' below.

For more information contact Thomas Pugh, Partner, at [email protected] or Brittany Beale, Consultant at [email protected], or please apply online by clicking the "Apply Now" button below. If you require accommodation to participate in the recruitment process, please let us know.

Meridia Recruitment Solutions connects leading organizations with top talent by building strong relationships and creating ideal matches with candidates because we are only successful when you are. We appreciate your interest in this opportunity.

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